Summary
Overview
Work History
Education
Skills
Timeline
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Ne'Tia Smith

Atlanta

Summary

Dynamic professional with a proven track record at Unifi Aviation, excelling in customer service and office administration. Leveraged strong work ethic and attention to detail to enhance office productivity and confidentiality. Demonstrated exceptional interpersonal skills, fostering positive relationships and improving customer satisfaction. Skilled in computer applications and adept at managing time efficiently.

Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Unifi Aviation
09.2021 - Current
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.

Unit Clerk

A.G. Rhodes Health and Rehabilitation Center
02.2017 - 04.2020
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Prepared admissions charts and scanned records.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Arranged discharges and patient transportations.
  • Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
  • Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.

Assistant Concierge

Opulence Spa
09.2013 - 01.2016
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
  • Completed daily logs for management review.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
06-2020

Skills

  • Customer service
  • Highly adaptable
  • Attention to detail
  • Computer skills
  • Strong work ethic
  • Time management
  • Listening skills
  • Hospitality
  • Verbal and written communication
  • Office administration

Timeline

Front Desk Receptionist

Unifi Aviation
09.2021 - Current

Unit Clerk

A.G. Rhodes Health and Rehabilitation Center
02.2017 - 04.2020

Assistant Concierge

Opulence Spa
09.2013 - 01.2016

High School Diploma -

Penn Foster Career School

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Ne'Tia Smith