Netsai Mundawarara
Harare
Summary
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results. Committed to maintaining highest standards of cleanliness, organization, guest satisfaction and confidentiality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Holiday Inn
06.2022 - 01.2025
- Thoroughly cleaned 20 guest suites at least twice daily.
- Perfomed meticulous turndown services daily.
- Cleaned and sanitized guest suites as frequently as needed.
- Vaccumed, dusted and polished suites regularly.
- Replenished linen, towels and other suite amenities.
- Cleaned windows and draperies regularly.
- Ensured general maintanance and reported anything amiss to management.
- Cleared out room service trays and disposed of all the trash.
- Cleaned verandahs, corridors, trolleys and lockers.
- Created special touches in suites, keeping in mind the type of guests.
- Provided personal support to guests, addressing their unique preferences with poise.
- Responded and promptly resolved guest complaints.
- Managed suite mini bars.
- Maintained excellent self grooming and presentation.
- Adhered to public health and safety and security procedures.
- Attended and participated in daily housekeeping meetings.
- Worked with different chemicals, disinfectants abd sanitizers.
- Assisted in other housekeeping tasks as assigned.
Housekeeping Attendant
Rainbow Towers Hotel
09.2018 - 11.2020
- Maintened and cleaned public areas and staff areas (such as restrooms, Medical Center, staffrooms, etc.)
- Reported all repairs to be made in assigned section, especially safety related issues and follow-up with management as necessary.
- Excercised and maintained correct usage, storage and labelling of all chemicals and other applicable equipment.
- Used cleaning machines and cleaning equipment under the guidance of management, maintained and designated by immediate supervisor.
- Covered stateroom services as required as part of ongoing training.
- Ensured staff/officer rooms and bathrooms are cleaned as per company’s standards.
- Ensured hallway/corridor and lockers are kept clean and tidy at all times.
- Ensured carpets in rooms and hallways/corridors were kept clean through daily spotting.
- Ensured staff uniforms were promptly delivered and accounted for.
- Adhered to the company’s standards regarding dress and appearance.
- Extended appropriate greeting to all guests and crew at every opportunity using their names.
- Applied hospitality standards at all times in guest and public areas.
- Advised any guest challenges immediately to Housekeeping Management.
- Followed all safety regulations during the course of duty
- Adhered all public health, safety and security policies.
- Covered stateroom services as required as part of on-going training
- Assisted with luggage delivery and related duties as instructed.
- Followed all environmental procedures.
- Followed Time and Attendance policy.
Education
CPR AED and First Aid Certificate - undefined
Alison
01.2025
Caregiving Certificate - undefined
Caredemy
01.2024
TEFL Certificate - undefined
TEFL Universal
01.2023
International Travel & Tourism Certificate - undefined
City & Guilds
01.2000
Grooming and deportment - undefined
Medussa Promotions
01.2000
Ordinary level - undefined
Kwayedza High School
01.1998
Skills
- Excellent customer service and interpersonal skills
- Strong guest service focus
- Great ability to interact with all age groups and Nationalities
- Excellent physical stamina and time management
- Excellent cleaning and chemical handling skills
- Attention to detail
- Knowledge of safety procedures
- Computer literacy and basic math
- Laundry and linen management
- Ability to handle guest sensitive information
- CPR and First Aid qualified
- Certified in general caregiving
References
Available upon request.
Accomplishments
Scored 95% average score in Guest satisfaction.
Employee of the month for 6 consecutive months.
Certification
International Travel & Tourism Certificate.
TEFL Certificate.
CPR and First aid Certificate.
Languages
English
Advanced (C1)
Timeline
Housekeeping Room Attendant
Holiday Inn
06.2022 - 01.2025
Housekeeping Attendant
Rainbow Towers Hotel
09.2018 - 11.2020
CPR AED and First Aid Certificate - undefined
Alison
Caregiving Certificate - undefined
Caredemy
TEFL Certificate - undefined
TEFL Universal
International Travel & Tourism Certificate - undefined
City & Guilds
Grooming and deportment - undefined
Medussa Promotions
Ordinary level - undefined
Kwayedza High School
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