Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Netsanet Roro

West Orange,NJ

Summary

Organized and adaptable with experience in unit coordination, HR support, and general office tasks. I'm eager to apply strong time management and organizational skills in a dynamic, role where I can enhance my abilities while contributing to the growth and success of the company.

Overview

3
3
years of professional experience

Work History

JNK Logisitics

Krista Parise
Edison , NJ
08.2024 - Current
  • Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
  • Organized orientation sessions for new employees to ensure smooth onboarding experience.
  • Analyzed existing HR policies and procedures to identify areas for improvement in the recruitment process.
  • Provided guidance on employee relations issues such as performance management, disciplinary actions, grievances, terminations and workplace conflicts.
  • Maintained accurate records of employee personnel files according to legal requirements.

Virtual Customer Service Representative

Amazon
West Orange , NJ
04.2023 - 07.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Responded to customer inquiries via telephone, email and chat.
  • Provided technical assistance to customers regarding products and services.
  • Resolved customer complaints in a timely manner.

Communications Coordinator

Starbucks
Manhattan , NY
03.2022 - 06.2024
  • Assessed training needs based on performance evaluations or feedback from managers.
  • Compiled reports related to hiring, termination, promotions, absences, turnover rates.
  • Provided support during collective bargaining negotiations with unions.
  • Responded to inquiries from employees regarding benefits packages.
  • Developed and implemented communications plans for internal stakeholders.
  • Created content for multiple social media channels.
  • Organized press conferences, interviews and other public relations activities.

Education

Associate of Arts - Business Communication

Essex County College
Newark, NJ
03-2017

Skills

  • Analytical and Critical Thinking
  • Accuracy and attention to detail
  • Policy implementation and compliance
  • Effective Multitasking Under Pressure
  • Empathetic Patient Engagement
  • Multi-Line Phone Management
  • Competence in Administrative and Clinical Support
  • Record Keeping
  • Effective Time Management
  • Meeting Coordination

Languages

Spanish
Limited
Arabic
Native/ Bilingual
Italian
Native/ Bilingual

Timeline

JNK Logisitics

Krista Parise
08.2024 - Current

Virtual Customer Service Representative

Amazon
04.2023 - 07.2024

Communications Coordinator

Starbucks
03.2022 - 06.2024

Associate of Arts - Business Communication

Essex County College
Netsanet Roro