Netshia Holley
Decatur,GA
Summary
To obtain a position of responsibility that will fully utilize my knowledge and experience, maximize management skills, enable me to use strong organizational skills, and utilize my customer service management to improve Customer satisfaction. Expecting to build a strong business relationship within the company and with clients to exceed expectations in all aspects of my work.
Overview
12
12
years of professional experience
Work History
Economic Support Specialist
Department Of Human Services
10.2014 - Current
- Helped clients navigate social services system and access needed resources.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Approached issues proactively to best meet current and future community needs.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Researched and interpreted program regulations and applicable laws.
Appointment Scheduling Specialist
Outcomes Health/Rem x Staffing
01.2014 - 05.2014
- Responsible for coordinating Schedules so that Field Reviewers can abstract information form patient charts for HEDIS reviews
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Performed research to collect and record industry data.
- HIPP certified which enables me to handle highly sensitive patient information
- Effectively kept line of communication open with insurance companies and providers to be able to conduct HEDIS/PIA reviews
Office Manager
Hospice Advantage
11.2012 - 04.2013
- Processed payroll for over 40 employees weekly which included nurses, office staff, social workers, Chaplin, administrator, csd, and doctors
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversees employee personal files for 40 workers, notified team when licenses need to be updated, when it was time for important medical updates, and when 90 day and yearly evaluations where due
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Data entry with computer system Infosys and micro office, kept track of and ran daily reports, month end reports, and day to day functions of office
- Updated reports, managed accounts, and generated reports for company database.
Switch Board Operator/Administrative Assistant
DeKalb County Career Center
05.2012 - 11.2012
- Operated switchboard responding to inquiries, complaints, and Conflict resolution
- Reconstructed and maintained proper filling system to house important confidential documents for clients protection
- Assembled workbooks and/or packets for staff meeting and classroom teachings of current clients and potential clients.
- Answered calls and engaged customers with friendly, professional demeanor.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Medical Record Room Assistant
Cobb County Department Of Human Services
02.2012 - 05.2012
- Constructed, organized and maintained proper filing system for over 3500 client files
- Created files that where necessary to house confidential information needed for clients lively hood
- Properly disposed of highly sensitive information so that confidentiality laws are followed
- Provided administrative support to 1 manager 1 director and 12 intake personals.
- Audited files for completion and accuracy.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Sorted and distributed incoming and outgoing medical records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Human Resources/Payroll Assistant
Cobb County Department Of Human Services
01.2012 - 02.2012
- Responsible for handling confidential incoming and outgoing mail for internal office
- Preformed processing time sheets for over 175 employees for two counties (Cobb and Clayton) using EHVW (view employee data with history), PDVW (view pay detail), and TLVW (time and leaving summary)
- Copied/faxed/filed important sensitive information for employees, administration and office staff
- Coordinate and regulate visitor security clearance for Cobb County DFCS Regional office.
Education
Associate of Science Degree - Health Care Administration
Georgia Perimeter College
Decatur, GA2012
Requirements For Certification For PCT - Patient Care Technician
Corinthian College
Jonesboro, GA2004
Skills
- Public Assistance Programs
- Microsoft Suite Proficiency
- Customer Service and Assistance
- Program Eligibility
- Economic Assessments
- Administrative Duties
- Typing Skills
- Managing Phone Systems
- Front Desk Management
- Switchboard Management
- Case management
- Information intake
- Application processing
- Staff education and training
- Analytical and Critical Thinking
Timeline
Economic Support Specialist
Department Of Human Services
10.2014 - Current
Appointment Scheduling Specialist
Outcomes Health/Rem x Staffing
01.2014 - 05.2014
Office Manager
Hospice Advantage
11.2012 - 04.2013
Switch Board Operator/Administrative Assistant
DeKalb County Career Center
05.2012 - 11.2012
Medical Record Room Assistant
Cobb County Department Of Human Services
02.2012 - 05.2012
Human Resources/Payroll Assistant
Cobb County Department Of Human Services
01.2012 - 02.2012
Associate of Science Degree - Health Care Administration
Georgia Perimeter College
Requirements For Certification For PCT - Patient Care Technician
Corinthian College
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