Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

NETTIA ISLEY

Camp Springs

Summary

Dynamic Chief Operating Officer at REMC LLC with a proven track record in managing multimillion-dollar projects and enhancing operational efficiency. Skilled in Microsoft Office and adept at fostering client relationships, I successfully led cross-functional teams to exceed project goals while ensuring compliance with industry standards.

Overview

32
32
years of professional experience

Work History

Chief Operating Officer

REMC LLC
Fort Washington
03.2017 - 03.2025
  • Directed a diverse portfolio of residential and commercial development and renovation projects, ranging from residential renovation, condo conversion, ground up construction, new construction of 18-unit condominium development exceeding 13 million
  • Oversee project-wide operations, administering multimillion-dollar budgets, negotiating contracts, controlling expenses, and boosting efficiency and productivity
  • Lead a cross functional team of nine professionals, including architects, contractors, and construction personnel
  • Managed large-scale construction projects to ensure compliance with building standards and building codes
  • Identify the necessary permits based on the type of construction, location and local regulations
  • Conducted regular site inspections to track the progress of projects and delivered updates to project stakeholders
  • Collaborated with project managers, architects and engineers on projects
  • Created and maintain client relationships to facilitate and securing new business opportunities
  • Managed, Organize and track the internal contractual process to make sure we are meeting deadlines (Pipeline, contract agreement form, site visit Scheduling and follow-up and follow through)
  • Tracked and reported the status of all proposal components or pipeline
  • Established and maintain on-going client relationships with various parties to anticipate and resolve potential problems
  • Conducted monthly meetings with all building personnel
  • Coordinated with agents and investors to set schedules for viewings of available listings or project opportunities
  • Provided the team in developing project plans, defining roles and responsibilities and scope of work for each project with input from sponsors, project leaders and clients
  • Process, Review and submit approved payroll hours
  • Responsible for reviewing loan applications, verifying financial data, and communicating with clients. Checked for accuracy, gathering and verifying documents and preparing loan files for underwriting approval.

Business Dev/Operations Manager

National Service Contractors, Inc.
Washington
09.2015 - 08.2018
  • Developed and implemented a comprehensive internal and external marketing plan
  • Located and proposed potential business projects by contacting potential partners, discovering and exploring opportunities
  • Attended government agencies networking events
  • Screened potential business contracts by analyzing market strategies, contract requirements and specifics
  • Implemented the recommendations for strategic marketing plan
  • Performed market research and analysis
  • Managed, Organize and track the internal proposal process, deadlines (bid log, bid or no bid, site visit scheduling and follow up and follow through)
  • Conducted Quality Assurance Inspections
  • Coordinated, schedule and conduct employee training/development necessary to meet established performance standards, teamwork, and service criteria
  • Evaluated operational issues to determine root causes by gathering data, analyzing the problem, and prioritizing the solution
  • Managed specific corporate projects or contracts
  • Developed brochures or other print or electronic ads to market corporate events or services
  • Provided information and made recommendations that needed to be updated on the company website
  • Managed and updated all company certifications

Director of Facilities/Operations

Motir Services, Inc.
Washington
03.2009 - 09.2015
  • Manage a staff of over three hundred employees at a major multi services and staffing company
  • Solely managed numerous large to small scale janitorial and moving contracts requiring time spent ensuring the scope of work was met daily, including inventory management, equipment management, employee oversight, quality control to ensure contract compliance
  • Division point of contact, communicating with the contracting officers and top executives of the company and providing excellent customer service, exceeding their expectations while upselling to increase revenue with the contract
  • Assisted in the organization, creation, and editing of proposals, and managed the entire proposal process through from start to finish when called upon
  • Attended pre-bids and lead the startup meetings for new contracts
  • Solely responsible for a successful, massive overhaul and close-out in our largest contract after a sudden resignation from the Project Manager
  • Provided facility management and logistical services to government and local agencies
  • Responsible for scheduling staff duty hours, managing payroll, and providing written reports
  • Ensured compliance with federal, state, and local operational and employment regulations
  • Supervised staff concerning overall areas of responsibility which include quality standards, department policies and procedures, and service levels
  • Coordinated, schedule and conduct employee training/development necessary to meet established performance standards, teamwork, and service criteria
  • Performed inspections with assigned staff, to evaluate and monitor performance, customer satisfaction, and program compliance. Monitor account budgets to decrease expenses and improve profitability
  • Managed and maintain equipment and supply inventories

Facility Manager/Office Manager

Community Bridge, Inc.
Washington
03.2007 - 03.2009
  • Managed due diligence requirements by contract regulation and stipulation, manage record keeping and reporting
  • Handled on-site management and implementation, completed initial planning and cost estimate, weekly cost versus budget analysis
  • Coordinated with Department heads on scheduling
  • Supervised more than fifty individuals daily, monthly staff meetings, time management and payroll
  • Responsible for negotiating pricing with new vendors and consultants
  • Provided thorough knowledge of planning, organizing, controlling, and directing the program management activities of the Landscape and Janitorial Departments
  • Coordinated daily operations
  • Responsible for Department of Employment Service Report
  • Submitted daily report to COTR twice a week and handle incident reports
  • Managed the certification renewal process and assist with all phases of Business Development

Sales Manager

Jerome J. Parks/Builders Advantage
Fort Washington
02.2005 - 03.2007
  • Overseeing the sales team's operations
  • Developing strategic sales plans and establishing goals to boost property visibility
  • Training and mentoring new agents
  • Analyzing market trends
  • Collaborating with marketing departments to enhance property visibility
  • Supervising office staff
  • Overseeing daily operation
  • Producing and updating MLS listings
  • Supporting the marketing team
  • Organizing filing system
  • Preparing contracts
  • Recruit new real estate agents
  • Managing promotional campaigns
  • Closing sales
  • Follow up on loan commitments after a contract has been negotiated
  • Assembled documents for closing
  • Secured documents (public information) from courthouse, public utilities etc.
  • Wrote and placed ads
  • Arranged the date and time of home inspection, termite, and well/septic inspection, mortgage application, pre-settlement walk-thru and settlement
  • Prepared flyers and promotional information for approval by licensee and supervising broker
  • Coordinated courier service to deliver documents, pick-up keys, etc.
  • Handed out preprinted materials in sales office/trailer.

Sales/Customer Service Manager

Real Estate Investor's Advantage
Fort Washington
01.2004 - 02.2005
  • Processed new members and prospective buyers by screening and running credit reports
  • Updated new member information in Top Producer
  • Set up models and prepared lease agreements and contracts
  • Managed all available properties available for rent
  • Customer service, greeting and assist potential clients & guest
  • Prepared legal files and monthly reports for weekly meetings
  • Maintained affordable housing waitlist and conducted applicant(s) interviews for affordable housing program
  • Collected rents, computer data recording

Administrative Assistant

Law Corps Legal Staffing
Washington
08.2000 - 01.2004
  • Accommodated clients and visiting associates and referred to appropriate staff professional
  • Managed and ordering office supplies, filing, and data entry and coordinating repairs to any office machines
  • Responsible for the processing of weekly timesheets, paychecks and expense reports for the temporary employees
  • Supported ongoing projects by setting up couriers, ordering supplies, and gifts for the clients
  • Verified bars and degrees for employment
  • Answer and direct all incoming calls
  • Organized and arranged staff travel arrangements
  • Organized and planned meetings, banquets, and conferences by comparing and negotiating prices from vendors, facilitators, and caterers, which also included coordinating menus and set-ups

Office Administrator

Carlos Rodriguez & Associates
Washington
02.1998 - 06.2000
  • Prepared telecommunication correspondence, distributed mail, maintained courier and office repair logs, maintained facsimile logs
  • Maintained general office supplies
  • Served as liaison between professional staff and building management
  • Updated client phone and address directory prepared staff travel arrangements
  • Prepared client and associate correspondence and other legal documents
  • Provided legal support including review and management of documents
  • Answered automated telephone system
  • Accommodated clients and visiting associates and referred to appropriate legal professional
  • Organized and planned meetings, banquets, and conferences by comparing and negotiating prices from vendors, facilitators, and caterers, which also included coordinating menus and schedules
  • Allocated funds for payment, accounts payable, and accounts receivable
  • Received payments, made regular bank deposits
  • Distributed and reimbursed office petty cash
  • Maintained vendor accounts by keeping schedules and setting up payments of all vendor accounts

Office Assistant

Voices of America
Washington
02.1993 - 11.1997
  • Received and routed mail to the appropriate staff supervisor.
  • Assisted in maintaining company brochure utilized by staff and students.
  • Typed purchase orders and related documentation using Perform Software.
  • Responsible for filing all training related administrative materials.
  • Maintained the Training Division records and updated database files accordingly.
  • Conducted file research.
  • Assisted the Registrar and Training Officers in organizing and arranging various training programs.

Education

Certificate of Completion -

Yale School of Management
07.2023

Maryland Home Improvement Commission
01.2023

EPA Certified -

01.2022

Certified Broker Private Lending -

01.2022

Facility Management Certificate -

01.2009

OSHA Training -

General Safety and Health Guidelines
01.2008

Chemicals Training and Usage -

Freedman & Sons Inc.
01.2008

Contract Compliance Training -

01.2008

Certificate of Completion -

Weichert Real Estate School
03.2005

Business Management Certificate -

Prince George's Community College

Flagger Certified -

American Road and Transportation Builders

Maryland Home Builder

Skills

  • Microsoft Word
  • Cosmos
  • Microsoft Office
  • 4D
  • WordPerfect
  • Harvard Graphics
  • Lotus
  • PowerPoint
  • Paradox 41
  • Email and Internet Explorer
  • Act 30
  • Computerized telephone switchboard

References

Available Upon Request.

Timeline

Chief Operating Officer

REMC LLC
03.2017 - 03.2025

Business Dev/Operations Manager

National Service Contractors, Inc.
09.2015 - 08.2018

Director of Facilities/Operations

Motir Services, Inc.
03.2009 - 09.2015

Facility Manager/Office Manager

Community Bridge, Inc.
03.2007 - 03.2009

Sales Manager

Jerome J. Parks/Builders Advantage
02.2005 - 03.2007

Sales/Customer Service Manager

Real Estate Investor's Advantage
01.2004 - 02.2005

Administrative Assistant

Law Corps Legal Staffing
08.2000 - 01.2004

Office Administrator

Carlos Rodriguez & Associates
02.1998 - 06.2000

Office Assistant

Voices of America
02.1993 - 11.1997

Certificate of Completion -

Yale School of Management

Maryland Home Improvement Commission

EPA Certified -

Certified Broker Private Lending -

Facility Management Certificate -

OSHA Training -

General Safety and Health Guidelines

Chemicals Training and Usage -

Freedman & Sons Inc.

Contract Compliance Training -

Certificate of Completion -

Weichert Real Estate School

Business Management Certificate -

Prince George's Community College

Flagger Certified -

American Road and Transportation Builders

Maryland Home Builder

Similar Profiles

CREATE PROFILE
NETTIA ISLEY