Nettie Dorsey
New Orleans,LA
Summary
Dynamic professional with a proven track record at Young's Dry Cleaners, adept in returns processing and exceptional in conflict resolution. Skilled in transforming customer interactions into positive experiences, demonstrating a keen ability to balance drawers accurately and efficiently. Excelled in leadership by training new team members, significantly enhancing team performance and customer satisfaction. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences.
Overview
17
17
years of professional experience
Work History
Cashier
Young's Dry Cleaners
New Orleans, LA
12.2021 - 01.2025
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer questions and provided store information.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
Housekeeping Room Attendant
troubadour hotel
New Orleans, LA
03.2017 - 11.2021
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Attended to guest rooms by sweeping, mopping, and vacuuming.
- Replenished room amenities according to established guidelines.
- Inspected all assigned rooms upon completion of cleaning duties.
- Communicated with customers about requests for additional supplies or cleaning services.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Laundry Attendant
Westport Linen Services
New Orleans, LA
02.2012 - 03.2017
- Operated washing machines, dryers, extractors, and other laundry equipment.
- Sorted and counted articles removed from dryers to fold, hang and wrap.
- Operated hand irons or pressing machines to iron or press fabrics and furs.
- Folded dried articles neatly.
- Delivered additional requested items to rooms upon request within reasonable timeframes.
- Performed routine maintenance tasks on washers, dryers and other related equipment.
- Received and sorted articles by type, color and degree of soil.
- Maintained records of all laundry services provided in logbooks.
- Moved loads between machines, operated ironing equipment and folded laundered items.
Housekeeper
Holiday Inn Vacation Club
New Orleans, LA
04.2008 - 03.2012
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Education
High School Diploma -
Walter L Cohen
New Orleans, LA05-2002
Skills
- Returns processing
- Product restocking
- Drawer balancing
- Data entry
- Conflict resolution
- Written and verbal communication
Timeline
Cashier
Young's Dry Cleaners
12.2021 - 01.2025
Housekeeping Room Attendant
troubadour hotel
03.2017 - 11.2021
Laundry Attendant
Westport Linen Services
02.2012 - 03.2017
Housekeeper
Holiday Inn Vacation Club
04.2008 - 03.2012
High School Diploma -
Walter L Cohen
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