Nettie Hines

All About Care Personnel, LLC

Randallstown, MD

10.1989 - 04.2002

Collaborated with client and families to improve interpersonal communication.
Provided guidance to staff in resolving customer complaints.
Created and trained new employees on company policies and procedures.
Train staff members based on client/family request.
Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
Monitored staff performance, provided feedback and conducted annual reviews.
Evaluated the current climate of care provider service in order to make improvements.
Ensured compliance with safety regulations among all personnel.
Developed and managed employees to ensure efficient operations of the organization.
Maintained close relationships with clients and families.
Managed daily workflow of personnel by assigning tasks, overseeing progress, and providing assistance when needed.
Oversaw employee relations issues such as grievances, disciplinary actions, and terminations.
Reinforced protocols for handling confidential information within the company.
Assisted in helping to develop care plans with family to meet personal and healthcare goals and objectives.
Negotiated contracts with clients/families for services rendered.
Established standards of excellence for customer service delivery throughout the company.