Nettie Lopez
Fontana,CA
Summary
Reliable Medical Records Clerk with 5 years of experience receiving, routing, filing and delivering wide range of medical documentation.
Hardworking brings top-notch abilities in reception and clerical work.
Organized Medical Records Clerk, Front Office, and Referrals trained in scheduling, patient medical records updating and Complies with HIPAA.
Reliably completes accurate work and goes above and beyond to meet daily demands.
Overview
5
5
years of professional experience
Work History
MEDICAL RECORDS CLERK
COMMUNITY HEALTH SYSTEMS
11.2018 - Current
- Uses, Protects, and discloses NextGen/EHR patient's protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Facilitated smooth transitions for patients transferring between facilities, coordinating release of their medical records following all legal requirements.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Supported medical staff by providing organized and accurate medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Reduced response time for legal requests by implementing improved tracking system for incoming subpoenas.
- Collaborated with legal teams to ensure timely and accurate delivery of required documents for court proceedings.
- Reduced lost or misplaced files by implementing detailed tracking system for all medical documents.
- Minimized delays in treatment schedules by monitoring appointment calendars closely and updating necessary paperwork accordingly.
Front Office Clerk
Community Health Systems Inc
11.2018 - Current
- Trained new oncoming employees on office policies and procedures.
- Greeted visitors and patients upon arrival, offered assistance, and answered questions to build strong communication goals.
- Performed various administrative tasks by filing, copying and faxing documents.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Completed patient check-in processes by verifying insurance.
- Managed approximately 100 incoming calls, directing them to appropriate departments while maintaining polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Referral Coordinator
Community Health Systems Inc
11.2018 - Current
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting referral process.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Scheduled around 20 appointments with specialists on behalf of clients daily.
- Attended continuing monthly meeting courses to stay current on referral processes.
Education
MEDICAL ASSISTANT -
AMERICAN CAREER COLLEGE
Ontario, CA05.2012
Skills
- Document Management/Outlook
- File Retrieval
- Filing System Organization
- Multi-line telephone operation
- Medical terminology knowledge
- Scheduling and calendar management
- Report Preparation
- Administrative Skills
- Appointment Scheduling
- EMR / EHR
- Patient confidentiality
- HIPAA Regulations
- Insurance Eligibility
Timeline
Front Office Clerk
Community Health Systems Inc
11.2018 - Current
Referral Coordinator
Community Health Systems Inc
11.2018 - Current
MEDICAL RECORDS CLERK
COMMUNITY HEALTH SYSTEMS
11.2018 - Current
MEDICAL ASSISTANT -
AMERICAN CAREER COLLEGE
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