Neudis Orellana-Ramos
Pittsfield,MA
Summary
I excel in troubleshooting, diagnosing, and customer service, showcasing a strong work ethic with a history at Haddad Toyota. Leveraging attention to detail and problem-solving, I enhance customer satisfaction and operational efficiency, demonstrating a reliable and responsible approach to both technical and customer-facing roles. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to gain new skills
- Ready to gain new skills. Hard worker willing to learn & adapt on any task given.
Overview
11
11
years of professional experience
Work History
Automotive Technician
Haddad Toyota
Pittsfield, MA
03.2020 - Current
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Maintained certifications and completed training on systems and components.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Consulted with customers regarding needs and addressed concerns.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
Cashier
Burger King
Pittsfield, MA
08.2018 - 01.2020
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Trained new team members in cash register operation, stock procedures and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Provided exceptional service to high volume of daily customers.
- Built positive and productive customer connections to drive consistent sales.
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
Cashier
Pizzeria Locale
Pittsfield, 01201
01.2014 - 12.2018
- Performed other duties as assigned by management.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Associate of Science - Business Career
Berkshire Community College
Pittsfield, MA12-2024
High School Diploma -
Taconic High School
Pittsfield, MA06.2020
Skills
- Customer Service
- Relaying Complex Information
- Troubleshooting and Diagnosing
- Problem-Solving
- Attention to Detail
- Reliable and Responsible
- Verbal and Written Communication
- Multitasking and Prioritization
- Customer service
- Strong work ethic
Education and Training
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Languages
Spanish
Professional
Languages
Able to communicate & understand customers who speak spanish
Timeline
Automotive Technician
Haddad Toyota
03.2020 - Current
Cashier
Burger King
08.2018 - 01.2020
Cashier
Pizzeria Locale
01.2014 - 12.2018
Associate of Science - Business Career
Berkshire Community College
High School Diploma -
Taconic High School
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