Neusa Barros
Dorchester,MA
Summary
Dynamic Front Desk Supervisor with a proven track record at The Braces Place, enhancing customer satisfaction and streamlining operations. Excelled in bilingual communication (Spanish and Portuguese) and adept at team leadership. Achieved significant reductions in no-show rates through effective scheduling and patient engagement. Skilled in HIPAA compliance and customer service management, demonstrating exceptional problem-solving abilities and administrative expertise.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor/Front Desk Patient Coordinator
The Braces Place
Dorchester, MA
02.2023 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated flexibility during changes to patient care practice.
- Verified insurance coverage prior to scheduled appointments, informing patients of any out-of-pocket expenses that may be incurred during their visit.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed multiple tasks simultaneously while providing excellent customer service at all times.
- Received and routed care team messages and documents to appropriate staff.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Provided assistance to patients with questions regarding their accounts or bills.
- Interviewed patients to complete case histories and intake forms.
- Tracked no-show rates on a weekly basis and communicated findings with clinical staff members.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Compiled and maintained medical charts and reports in complex digital databases.
- Ensured HIPAA compliance by protecting patient privacy rights through proper handling of confidential information.
- Prepared charts for upcoming appointments and retrieved charts for current visits.
- Communicated with patients to ensure quality of care and develop care plans.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Brockton High School
Brockton, MA06-2022
Skills
- Training and mentoring
- Team building and supervision
- Fluent in Spanish and Portuguese
- Customer service management
- Problem-solving skills
- System updates
- Administrative skills
- Scheduling and planning
Timeline
Front Desk Supervisor/Front Desk Patient Coordinator
The Braces Place
02.2023 - Current
High School Diploma -
Brockton High School
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