Neuzi Rocha
Middleborough,MA
Summary
Proven to enhance operational efficiency, I leveraged my laundry expertise and exceptional communication skills at D&J Services Group, streamlining laundry operations and fostering team productivity. Skilled in chemical handling and staff training, I consistently improved service quality, achieving a significant increase in workflow efficiency without compromising on meticulous attention to detail.
Overview
16
16
years of professional experience
Work History
Housekeeping and Laundry Attendant
D&J Services Group
11.2022 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
- Optimized workflow efficiency by proactively identifying maintenance issues in guest rooms and reporting them promptly to management.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Operator
DCF CORPORATION
08.2022 - 10.2022
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Performed quality checks to identify finish discrepancies.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Conducted inspection of in-process or finished product.
- Assisted with equipment startups and machine installation tasks.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Fed raw materials into machines.
HOUSECLEAN
MARIAS CLEAN
03.2022 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
AUXILIAR ADMINISTRATIVO
CAMARA MUNICIPAL
06.2008 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Scheduled office meetings and client appointments for staff teams.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
LICENCIATURA EM MATEMATICA - MATEMATICA
UNIVERSIDADE DO ESTADO DO AMAZONAS -UEA
MANAUS AM08.2016
Skills
- Office Administration
- File Organization
- Filing
- Documentation and Recordkeeping
- Office Management
- Computer Skills
- Administrative Support
- Critical Thinking
- Payroll and budgeting
- Staff Management
Timeline
Housekeeping and Laundry Attendant
D&J Services Group
11.2022 - Current
Operator
DCF CORPORATION
08.2022 - 10.2022
HOUSECLEAN
MARIAS CLEAN
03.2022 - 06.2022
AUXILIAR ADMINISTRATIVO
CAMARA MUNICIPAL
06.2008 - 02.2022
LICENCIATURA EM MATEMATICA - MATEMATICA
UNIVERSIDADE DO ESTADO DO AMAZONAS -UEA
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