Summary
Overview
Work History
Education
Skills
Timeline
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Neva Allen

Mooresville,NC

Summary

Organized Dining Room Attendant offering [Number] years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.

Overview

20
20
years of professional experience

Work History

Dining Services Employee

Davidson College
09.2017 - Current
  • Complied with health and safety regulations, maintaining top cleanliness and organization.
  • Implemented best practices and completed training on new dishes, drinks, and services to optimize guest recommendations.
  • Resolved customer complaints efficiently, demonstrating strong problem-solving skills and enhancing overall satisfaction.
  • Having worked in the back of the house, I have gained extensive experience in cleaning dishes, which includes cleaning pots and pans. I take pride in my work and ensure that everything is spotless, leaving no grease or grime behind. You can always rely on me to keep your kitchen clean and hygienic.
  • I have gained invaluable experience working at a diverse range of catering events.
  • In order to provide a delightful experience to our guests, it is essential to maintain a seamless operation in the front of the house. As such, your role entails serving food with a smile, running the register efficiently, and keeping the dining hall impeccably clean.
  • The summers were the time when I would help clean the dorm rooms for the students.

Shift Manager

Arby's
10.2004 - 06.2017
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep the store operating smoothly and set a positive example for the shift team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.

Education

High School Diploma -

Northwest Cabarrus High School
Concord, NC
06.1984

Skills

  • Excellent customer service
  • Strong multitasking
  • Team player mentality
  • Food safety knowledge
  • Cash handling proficiency
  • Sanitation Standards Compliance
  • Allergy awareness
  • Point-of-sale system operation
  • Guest service
  • Interactive communication skills
  • Hospitality service expertise
  • Flexibility in scheduling
  • Table clearing
  • Food safety understanding
  • Team Player
  • Warm and Friendly
  • Reliable and Responsible
  • Cleaning and sanitizing
  • Adaptable and Flexible
  • Team Leadership
  • Decision-Making

Timeline

Dining Services Employee

Davidson College
09.2017 - Current

Shift Manager

Arby's
10.2004 - 06.2017

High School Diploma -

Northwest Cabarrus High School

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Neva Allen