Neva Bolding
Bohemia,New York
Summary
Professional Registered Nurse with 10+ years of experience specializing in Quality Assurance and Case Management. Expertise in implementing quality improvement programs, ensuring compliance with health regulations, and enhancing patient care through effective case management. Skilled in utilizing SHP and HCHB reports for agency growth, conducting comprehensive patient assessments, and leading clinical staff development. Adept at policy implementation, clinical education, and leveraging analytical skills for improved patient outcomes.
Overview
12
12
years of professional experience
Work History
Quality Assurance Nurse
Royal Care Certified Home Care
07.2023 - Current
- Implemented and evaluated Quality Improvement Program and Infection Control Plan, ensuring compliance with health regulations.
- Utilized SHP and HCHB reports to drive growth and quality improvement initiatives, resulting in cost-effective patient service
- Acted as a liaison with regulatory agencies, coordinating audits and surveys to maintain agency standards.
- Participated in case conferences to ensure effective case management and timely discharge planning, enhancing patient care.
- Conducted investigations for patient and employee incidents, escalating issues when necessary to maintain a safe and efficient work environment.
- Pioneered a Quality Improvement Program, enhancing patient care coordination and case management efficiency.
- Utilization of SHP and HCHB systems, driving quality initiatives, and agency growth through data analysis.
- Facilitated clinical staff development by implementing comprehensive orientation and ongoing education programs.
- Initiated and managed successful compliance audits, improving agency's adherence to healthcare regulations.
- Oversaw OASIS submissions, ensuring accuracy and timely quality reporting for patient care improvement.
RN Case Manager
Your Choice At Home
04.2023 - 06.2023
- Implemented and revised comprehensive care plans, collaborating with multidisciplinary health teams to meet patient needs
- Supervised LPN and Paraprofessional care delivery, ensuring compliance with regulatory and company standards
- Effectively managed and coordinated patient discharges, adhering to all regulatory requirements
- Proactively communicated with physicians regarding patient conditions and treatment plans, ensuring optimal patient care
- Leveraged analytical skills to monitor and adjust care plans, resulting in improved patient health outcomes
- Streamlined patient care, enhancing coordination & compliance, leading to a 15% uptick in successful discharges
- Monitored patient health, adjusting care plans for optimal outcomes, ensuring precision in treatment application
- Fostered teamwork among multidisciplinary health professionals, improving patient care quality and efficiency
- Introduced new care protocols based on patient feedback, significantly improving patient satisfaction scores
- Provided empathetic guidance to patients/families, ensuring understanding and adherence to care plans
- Optimized patient care processes, reducing readmission rates by 10% through detailed analysis and strategy.
RN Case Manager
Personal Touch Home Care
02.2023 - 05.2023
- Established, implemented, and revised a Plan of Care with input from appropriate multidisciplinary heath team members (Physician, OT, PT, SLP, Family Members, Caregivers, HHAs) Based on goals mutually acceptable to the patient and significant others
- Ensured that services followed the POC by ongoing assessment, planning and coordination, counseling, teaching, supervision of the delivery of care to meet the needs of the patient
- Oversee/ supervised the care provided to the patient by LPN and Paraprofessionals through regular home care visits in compliance with regulatory and Personal Touch requirements
- Assessed the patient’s condition
- Monitored the effect of the POC on the patient/family health status, informed physician, and other team members of changes in the client’s needs and updated the plan of treatments as needed
- Managed, planned, coordinated, and executed the patient’s safe discharge from service
- Ensured Physician orders, discharge summary and communication to team members patient and family members adhere to Personal Touch and Regulatory requirements
- Communicate and consult with patient’s MD and follow-up on problematic situations such as abnormal clinical findings, medication discrepancies or other factors that impact patient’s ability to comply with the POC
- Managed and coordinated all aspects of assigned caseload
- Streamlined patient care plans, enhancing patient satisfaction & recovery speed
- Coordinated with healthcare teams to ensure comprehensive patient support
- Evaluated patient progress, adjusting care plans for optimal outcomes
- Monitored patient conditions closely, ensuring adherence to care protocols
- Provided empathetic patient and family education on health management
- Revamped patient care plans, boosting recovery and satisfaction.
Program Director
St. Catherine of Siena Hospital
Smithtown, NY
01.2015 - 09.2022
- Directed operations of outpatient Wound Care and Hyperbaric treatment center, ensuring high-quality patient care and service
- Boosted business through strategic marketing and referral initiatives, bolstering center's reputation and patient base
- Managed diverse team, fostering collaboration and professional growth to improve center's performance
- Oversaw budgeting and revenue cycle management, optimizing financial resources for center's growth
- Built strong relationships with physicians and hospital partners, enhancing center's community standing and patient referrals
- Led wound care center, boosting referrals by fostering strong hospital and physician partnerships
- Spearheaded innovative care strategies, enhancing patient service quality in outpatient settings
- Managed team, budget, and revenue cycle, ensuring operational excellence in healthcare delivery
- Cultivated a team-oriented environment, driving center's success through effective leadership
- Implemented cutting-edge marketing tactics to elevate center's visibility and healthcare outreach
- Revolutionized patient care by integrating advanced hyperbaric treatments, enhancing recovery outcomes.
Assistant Director of Nursing/ Administrator on Duty
White Glove Agency
Harlem, NY
01.2022 - 05.2022
- Strategized with Clinical Directors to enhance patient care and employee performance
- Implemented monitoring systems for employee performance and patient care compliance
- Established effective communication channels for prompt resolution of patient care issues
- Optimized staffing plans to ensure adequate coverage, reducing turnover rates
- Led the development of operational performance metrics, improving unit efficiency
- Analyzed staffing needs, ensuring alignment with patient care goals and budget constraints
- Implemented strategies that decreased overtime costs and improved operational efficiency
- Pioneered feedback mechanisms for continuous improvement in nursing practices and patient care
- Monitored compliance with healthcare standards, contributing to high-quality patient services
- Evaluated staffing models to align with budget and care quality, reducing costs
- Drove initiatives that cut overtime expenses, enhancing operational efficiency.
RN House Supervisor
St. James Rehabilitation and Healthcare Center
St. James, NY
11.2016 - 03.2018
- Under general direction, provided nursing care of patients; plans and oversees departmental staff nursing activities, ensuring customer satisfaction and adherence to policies, procedures, standards, and regulations
- Plan, organized, and oversee staff to provide patient care; evaluate care and ensure customer satisfaction; oversees the department’s daily staffing requirements; orients clinical staff to their job responsibilities; provides leadership in clinical problem solving
- Admissions and discharge of residents, collaborating with physicians and pharmacy to ensure optimal resident care.
RN House Supervisor
Sayville Center for Nursing and Rehabilitation
Sayville, NY
08.2014 - 11.2014
- Under general direction, provided nursing care of patients; plans and oversees departmental staff nursing activities, ensuring customer satisfaction and adherence to policies, procedures, standards, and regulations
- Plan, organized, and oversee staff to provide patient care; evaluate care and ensure customer satisfaction; oversees the department’s daily staffing requirements; orients clinical staff to their job responsibilities; provides leadership in clinical problem solving
- Admissions and discharge of residents, collaborating with physicians and pharmacy to ensure optimal resident care.
Case Manager/ Home Care Field Nurse
Visiting Nurse Service and Hospice of Suffolk
Northport, NY
07.2012 - 12.2012
- Assessed patient’s families and/or caregivers’ ability to manage patient care
- Teach family members and/or caregiver in the care of the terminally ill
- Assess all of patient’s physical, functional, ADL, psychosocial, spiritual, communication, risk for pathological grief, cultural, and environmental needs upon admission related to the terminal diagnosis.
Education
Bachelor of Arts - Psychology
Stony Brook University
Stony Brook, NYAssociates in Applied Science - Nursing
Suffolk County Community College
Selden, NYAssociates in Liberal Arts -
Suffolk County Community College
Selden, NYSkills
- Healthcare management
- Quality Improvement
- Patient Safety
- Dispute Resolution
- Process Improvements
- Equipment Sterilization
Timeline
Quality Assurance Nurse
Royal Care Certified Home Care
07.2023 - Current
RN Case Manager
Your Choice At Home
04.2023 - 06.2023
RN Case Manager
Personal Touch Home Care
02.2023 - 05.2023
Assistant Director of Nursing/ Administrator on Duty
White Glove Agency
01.2022 - 05.2022
RN House Supervisor
St. James Rehabilitation and Healthcare Center
11.2016 - 03.2018
Program Director
St. Catherine of Siena Hospital
01.2015 - 09.2022
RN House Supervisor
Sayville Center for Nursing and Rehabilitation
08.2014 - 11.2014
Case Manager/ Home Care Field Nurse
Visiting Nurse Service and Hospice of Suffolk
07.2012 - 12.2012
Bachelor of Arts - Psychology
Stony Brook University
Associates in Applied Science - Nursing
Suffolk County Community College
Associates in Liberal Arts -
Suffolk County Community College
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