NEVA DENGLER
Surprise,AZ.
Summary
Performance-driven Operations Manager with 20 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage contracts and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
21
21
years of professional experience
Work History
OPERATIONS MANAGER
ANDRADE & COMPANY COMMERCIAL PAINTING
Carlsbad, CA
01.2016 - Current
- Lead business retention through fostering productive relationships with clients and suppliers
- Liaised between President, staff, and clients to ensure business objectives were met
- Employed financial acumen to prepare and process monthly invoicing, proposals, contracts, change orders, permits, licenses, performance bonds, and much more
- Ensured proper hiring documents fulfilled and maintained
- Full responsibility of financial and tax decisions for Owner
- Managed QuickBooks accounting records, job costing, AP/AR, payroll, and taxes
- Transformed company processes to operate more efficiently and acquire 3x business.
- Review and manage bid invitations, plans, contract requirements, specifications and pre-qualify company, including government projects
- Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
MARKETING MANAGER/SALES ADMINISTRATOR
TORRENT REOURCES, INC
Phoenix, AZ
01.2005 - 01.2015
- Spearheaded new business and client acquisition through devising and executing marketing campaigns across west coast
- Enhanced business capture and win rate through developing social media, email newsletters, direct mail, advertising, trade show appearances, and key business networking opportunities
- Utilized strong knowledge of corporate vision, performance metrics, and business strategies to pre-qualify company for business opportunities
- Employed product knowledge and writing proficiency to create and manage product and service literature via print and electronic
- Liaise with vendors and clients to negotiate prices, proposals, and contracts
- Increased bid and sales activity by 200% in challenging market by promoting new, custom-tailored products and services
- Created and implemented marketing plan in two states, increasing overall sales by 50%.
- Planned and directed staff training and performance evaluations.
- Produced contracts, reports, letters, and proposals for clients.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
ESTIMATING COORDINATOR
GRANT GENERAL CONTRACTORS
Carlsbad, CA
01.2003 - 01.2004
- Assisted in bid estimating, Request For Proposals, manage Invitations to Bids
- Reviewed and interpreted various sections of plans to ensure overall coverage and subcontractor accuracy
- Managed subcontractor logs and correspondence
- Drafted proposals, obtained quotes for specified products and alternative products
- Lead communicator between company and subcontractors.
- Prepared material orders to complete projects on time and within budget.
- Communicated with builders and contractors on residential and commercial projects to deliver status updates to customers.
MANAGER
TOMMY HILFIGER
Carlsbad, CA
01.1999 - 01.2003
- Organized, set up and supervised store, inventory, and product displays to achieve client traffic and retention goals
- Directed recruitment, training, development, and performance reviews to motivate employees, encourage staff cohesion and devise incentives for sales performance
- Managed store financials including payroll budgets on weekly basis
- Collaborated with District Manager to meet operational needs and share ideas for new business development
- Expanded brand awareness by traveling to different store locations, networking, and directing store openings.
- Onboarded new employees with training and new hire documentation.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Education
Master of Business Administration -
University of Phoenix
Tempe, AZ2006
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ2004
Skills
- Project Management
- Contract Procurement
- Vendor Management
- Business Development
- Staff Leadership
- Negotiation and Persuasion
- Supplier Monitoring
- Construction Administration Management
- Purchasing and Planning
- Customer Service
- Microsoft Office
- Operational Efficiency
Timeline
OPERATIONS MANAGER
ANDRADE & COMPANY COMMERCIAL PAINTING
01.2016 - Current
MARKETING MANAGER/SALES ADMINISTRATOR
TORRENT REOURCES, INC
01.2005 - 01.2015
ESTIMATING COORDINATOR
GRANT GENERAL CONTRACTORS
01.2003 - 01.2004
MANAGER
TOMMY HILFIGER
01.1999 - 01.2003
Master of Business Administration -
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
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