Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Neva King

San Antonio,TX

Summary

Professional with a Master of Science in Health Information Management and over 10 years of experience in customer experience roles, specializing in Healthcare Compliance, Risk Management, and System Development. Demonstrated expertise in problem-solving and root-cause analysis, with a track record of leveraging technical solutions to enhance operational and regulatory compliance. Skilled in assessing business needs, processing referrals, and managing documentation and insurance authorizations. Recognized for motivating teams to implement sustainable solutions while adhering to best practices.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Child Protective Services Investigator II

DFPS
San Antonio, Tx
10.2022 - 06.2024
  • Responded swiftly in crisis situations to deliver time-sensitive in-home services for families.
  • Conducted thorough investigations into child abuse and neglect allegations.
  • Collaborated with law enforcement and community agencies on case assessments.
  • Identified protective capacity deficiencies and developed targeted treatment plans to minimize risks.
  • Maintained ongoing communication with parents and children to achieve treatment objectives.
  • Assessed child safety and executed necessary actions to protect children, including removal from unsafe environments.
  • Engaged objectively with caretakers involved in abuse or neglect cases to facilitate resolution.
  • Discussed sensitive family issues, such as financial management and personal relationships, with care and confidentiality.
  • Facilitated access to community resources and support for families facing challenges.
  • Documented all investigation data accurately and completed required forms within deadlines.

Caregiver and Advocate

Self
San Antonio, Texas
10.2019 - 07.2022
  • Facilitated care for son and grandchildren during cancer treatments at Brooks Army Medical Center.
  • Accompanied Airman to medical appointments, ensuring timely access to necessary care.
  • Collaborated with Airman’s chain of command to secure comprehensive support through Tri-Care.
  • Coordinated various resources to enhance overall care for Airman and family.
  • Delivered daily personal care and assistance in home environments.
  • Managed clients' medication schedules, ensuring adherence and timely administration.
  • Monitored health conditions and communicated changes to healthcare professionals.
  • Developed tailored care plans addressing individual client needs and preferences.

Operations/Compliance Manager

Orthopedic Partners Norwich/N Franklin
09.2018 - 09.2019
  • Managed operational and capital budgets in accordance with practice-specific guidelines.
  • Supplied leadership during change management, restructuring organizational behaviors effectively.
  • Oversaw daily operations for 15 physicians, seven physician assistants, and 120 employees.
  • Hired, trained, and onboarded physicians and staff to enhance team performance.
  • Expedited staff assimilation by 20%, reducing office expenses by 15%.
  • Renegotiated vendor contracts, achieving a cost reduction of 23%.
  • Utilized Excel, QuickBooks, EHR, and practice software to streamline operations.

Case Manager and Executive Assistant

Easter Seals of Greater Waterbury, CT
Norwich, Connecticut
04.2012 - 09.2018
  • Assessed client needs and developed tailored support strategies for families.
  • Coordinated care plans with clients, families, and healthcare providers to ensure comprehensive service delivery.
  • Monitored client progress through regular follow-up meetings to track goal achievement.
  • Educated clients about available programs and services for assistance in meeting their needs.
  • Maintained accurate case records and documentation in compliance with agency guidelines.
  • Facilitated communication among clients, families, caregivers, and social services to address concerns.
  • Provided crisis intervention and conflict resolution support when necessary.
  • Collaborated with community organizations to enhance access to resources and services.

Education

Master of Science - Health Information Management

The College of St. Scholastica
Duluth, MN
07.2020

Bachelor of Arts - Human Services

Southern New Hampshire University
Manchester, NH
08.2018

Skills

  • Multi-agency coordination
  • Authorizations & Referrals
  • Client education
  • Case management
  • Compliance Laws & Regulations
  • Crisis intervention
  • Risk assessment
  • Documentation accuracy
  • Case coordination
  • Child advocacy
  • Time management
  • Relationship building
  • Problem solving

Certification

Covid-19 Contract Tracing – Johns Hopkins University Trauma & Trauma-Informed Care: Introductory Training Provided by DFPS Psychotropic Medication for Children in Texas Foster Care DFPS Medical Consent Training for Caregivers DFPS Health Informatics- Johns Hopkins University

References

References available upon request.

Timeline

Child Protective Services Investigator II

DFPS
10.2022 - 06.2024

Caregiver and Advocate

Self
10.2019 - 07.2022

Operations/Compliance Manager

Orthopedic Partners Norwich/N Franklin
09.2018 - 09.2019

Case Manager and Executive Assistant

Easter Seals of Greater Waterbury, CT
04.2012 - 09.2018

Master of Science - Health Information Management

The College of St. Scholastica

Bachelor of Arts - Human Services

Southern New Hampshire University

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