Neva Terry

Cashier:

• Manage and process sales transactions, interact with customers, and provide a high-quality shopping experience for guests.
• Responsible for careful packaging of goods in plastic, or reusable bags and wrapping breakable items.
• Operating a cash register during peak sales seasons.
• Processed returns and refunds appropriately and involved a manager when necessary.

Fabric Department Head:

• Assisted customers in the fabric department with various services such as cutting the amount of fabric needed, assisting in finding the right product for the specific project, and providing excellent customer service.

Customer Service Manager:

• Assisted customers with returns, refunds and resolving transaction issues.
• Greet customers promptly and with a welcoming attitude.
• Stocked shelves and created sales displays.
• Respond to customer questions quickly and professionally and make purchasing suggestions when appropriate.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.

In my years at Hobby Lobby, I have been able to assist customers in a friendly manner and have received many comments on my friendliness and professionalism while performing my duties as a cashier, customer service manager, and the fabric department head. I have also provided backup support for other departments when needed, showcasing versatility within the retail environment.

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Manage and process sales transactions, interact with customers, and provide a high-quality dining experience for guests.
• Maintain order accuracy and timely fulfillment of to-go orders.
• Complete training in the internal POS system and third-party delivery apps, such as UberEats and DoorDash.
• Contribute to increased sales by upselling add-ons and desserts.
• Collaborated with other staff to increase efficiency during peak hours.
• Manage and train a team of 15+ cashiers and serve as the point of contact for escalated customer issues.
• Implement process improvements to enhance operational efficiency and improve average drive-thru and checkout times.
• Train new hires on sales processes, customer service, and POS systems.
• Manage checkout area during peak sales seasons.
• Created a presentable and welcoming checkout area.
• Processed refunds.
• De-escalated customer complaints and referred issues to management as required.
• Manage and process sales transactions, provide quality service to customers, redeem coupons, and educate customers on promotions.
• Provided high-quality customer service, managed and processed sales transactions, and guided customers through the kiosk process.
• Balance cash register with accuracy and efficiency at the end of each shift.
• Stocked shelves and rotated stock according to sell-by dates and kept accurate inventories.
• Greeted customers and offered assistance.
• Performed carry-out service when requested.
• Kept store clean and well maintained at all times.
• Manage cash, credit card transactions, and refunds using point-of-sale tills.
• Mentor new staff members to ensure high standards of customer service and provide guidance on company procedures.
• Handled deliveries and transferred products to the storeroom using safe lifting techniques.
• Assisted up to 150+ customers per day with my team and fellow managers, processed payment transactions, executed special requests, and resolved customer complaints and returns, resulting in a high customer satisfaction rating.
• In my years at McDonald's, I was able to successfully encourage and help many students grow in their job experience, customer service skills, and time management skills.