Nevada Jaide Hoellrich
Dayton,OH
Summary
A personable professional with exemplary customer service skills. Knowledgeable in knowing how to deliver the best experience for each customer. Over 6+ years of customer service and involvement with management and leadership positions. Looking to take a dedicated career as a Customer Service Executive to the next level. Wanting to be a valuable resource on daily operations for the company.
Overview
11
11
years of professional experience
Work History
EMT Student
American Medical Response, AMR
Huber Heights, OH
01.2024 - Current
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
- Maximized ambulance readiness by conducting thorough equipment checks and ensuring all necessary supplies were available for proper emergency response.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Medical Support Employee
Pure Ohio Wellness
07.2021 - 12.2023
- Licensed by the state board of pharmacy medical support employee
- Enhanced clinic efficiency by maintaining accurate records, scheduling appointments, and managing patient flow.
- Ensured a clean and safe environment for patients and staff, performing regular sanitation procedures and adhering to infection control guidelines.
- Streamlined administrative tasks such as filing, data entry, and document management to improve overall office organization.
- Expedited patient processing through efficient registration procedures, verifying demographic information, and obtaining necessary documentation.
- Follow compliance with state board regulated guidelines
- Properly consult and dispense medications to patients per state board regulations
- Perform open and closing duties during daily operations
- Duties range from inventory, running patient oarrs reports, preparing daily orders, preparing intakes for new patients, scanning and printing required documents and more
- Able to successfully perform a diverse range of assigned daily positions; (Sales floor, reception, scanner, order puller, curbside).
Delivery Associate
MJ Logistics (FedEx)
01.2021 - 07.2021
- Completed on-time deliveries by choosing best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations
- Completed rush deliveries on tight timetables to satisfy customer needs
- Loaded truck and properly secured items to prevent damage for over 200+ deliveries.
Operations Manager
Ignite Logistics (Amazon)
08.2020 - 12.2020
- Handled daily operations from start to finish
- Create, schedule, and assign daily routes for up to 40 drivers
- Supervise and communicate all day with each driver to ensure routes are completed on time
- Maintained fleet information such as repairs, oil changes, gas mileage etc
- Accurately recorded delivery, payment and route information using Amazon software
- Prepared equipment used by drivers daily needs before and after each shift
- Set up interviews, Interview potential drivers, and assist with onboarding and training.
Independent Nanny/Child Caretaker
Self-employed
10.2015 - 07.2020
- Provided nanny, babysitting, and caretaking services for over 20 families
- Children ranged from ages newborn-15 years old
- Managed safety and security of all children under care
- Served as positive role model, promoting healthy interpersonal behaviors
- Kept all areas neat, clean and properly sanitized
- Met with parents about daily activities, positive developments and issues
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Technical Support Advisor
Apple Inc.
06.2014 - 07.2015
- Served as primary point of contact for triaging all technical issues
- Reviewed technical guidelines to verify compliance with information security standards and best practices
- Provided technical support for hundreds of Apple users each day
- Utilized software customized for technical support via Apple
- Completed documentation for each case.
Cosmetologist
Panache Hair& Body Loft
04.2013 - 03.2014
- Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care
- Maintained clients' treatment records and designed long-term care programs for return customers
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Attended regular trainings and continuing education classes to maintain cosmetology license and stay current on technique and skills.
Education
The University of Toledo
Cosmetology
The Salon Professional Academy
High School Diploma -
Defiance Senior High School
01.2009
Timeline
EMT Student
American Medical Response, AMR
01.2024 - Current
Medical Support Employee
Pure Ohio Wellness
07.2021 - 12.2023
Delivery Associate
MJ Logistics (FedEx)
01.2021 - 07.2021
Operations Manager
Ignite Logistics (Amazon)
08.2020 - 12.2020
Independent Nanny/Child Caretaker
Self-employed
10.2015 - 07.2020
Technical Support Advisor
Apple Inc.
06.2014 - 07.2015
Cosmetologist
Panache Hair& Body Loft
04.2013 - 03.2014
The University of Toledo
Cosmetology
The Salon Professional Academy
High School Diploma -
Defiance Senior High School