Summary
Overview
Work History
Education
Skills
Timeline
Server

Nevaeh Baxter

Findlay,OHIO

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my exceptional customer service and multitasking skills at The Fern Cafe to significantly improve service quality. My background also includes roles in healthcare and retail, where I applied my strong work ethic and problem-solving abilities to exceed employer expectations and drive team success.

Overview

2
2
years of professional experience

Work History

Server

The Fern Cafe
11.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Chiropractic Office Assistant

Kirk Chiropractic Center
06.2023 - 10.2024
  • Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
  • Streamlined office workflow by organizing and maintaining an efficient filing system for patient records.
  • Helped maintain a positive online presence for the chiropractic office by encouraging satisfied patients to leave reviews on various platforms.
  • Assisted in marketing efforts to attract new clients to the chiropractic practice through social media engagement and community outreach events participation.
  • Organized and maintained accurate patient records, ensuring that all necessary forms and documentation were up-to-date and properly filed.
  • Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
  • Assisted chiropractors in delivering quality care through thorough patient record-keeping and documentation.
  • Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy.
  • Collaborated closely with chiropractic team members to ensure a seamless handoff during client appointments.
  • Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Used Software to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.

Optical Assistant

Vision Center
02.2024 - 09.2024
  • Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
  • Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
  • Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
  • Trained new team members on office procedures and equipment usage, fostering a positive work environment and increased productivity levels.
  • Collaborated with the optical team to meet monthly sales targets, driving business growth.
  • Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with dilating patients or using eye medications when directed by optometrist.

Education

Findlay High School
Findlay, OH
05.2023

Skills

  • Exceptional customer service
  • Strong work ethic
  • Guest engagement
  • Cleanliness standards
  • Customer service
  • High volume dining
  • Food running
  • Menu memorization
  • Supply restocking
  • Quality control
  • Performance improvement
  • Food safety practices
  • Relationship management
  • Task prioritization
  • Check payment processing
  • Calm demeanor
  • Customer feedback management
  • Server training
  • Team player
  • Reliable and responsible
  • Warm and friendly
  • Adaptable and flexible
  • Reliability
  • Multitasking
  • Team leadership
  • High energy and stamina
  • Problem-solving
  • Excellent communication

Timeline

Optical Assistant

Vision Center
02.2024 - 09.2024

Server

The Fern Cafe
11.2023 - Current

Chiropractic Office Assistant

Kirk Chiropractic Center
06.2023 - 10.2024

Findlay High School

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Nevaeh Baxter