Bradley Cox
Pinellas Park,FL
Summary
Knowledgeable and dedicated customer service professional with experience the plumbing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Wawa
06.2023 - Current
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service associates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by obtaining extensive knowledge of products and services. As well as creating a welcoming and positive experience.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Responded to customer calls to answer questions about products and services.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Pool Technician
Pinch A Penny
03.2023 - 05.2023
- Prioritized safety measures during all aspects of pool maintenance, including using proper protective gear when working with chemicals.
- Increased customer referrals due to consistently delivering outstanding service that exceeded client expectations.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Prevented health hazards by identifying potential risks during routine inspections and taking corrective action as needed.
- Educated customers in proper pool operation and maintenance.
Sub Contractor
Elite Building Concepts
08.2022 - 03.2023
- Enhanced project efficiency by effectively managing subcontractor teams and coordinating schedules.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
- Worked closely with general contractor on completion of timely tasks.
- Developed strong relationships with subcontractors, and developing a collaborative work environment for successful project completion.
Assistant Manager, Customer Service
Sonic
01.2022 - 08.2022
- Supervised employees and assessed performances to determine training needs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Took ownership of customer issues and followed problems through to resolution.
Plumbing Technician
Formula 1
06.2021 - 12.2021
- Inspected sewers and piping systems to assess quality and condition.
- Mastered and adhered to plumbing codes, installation requirements and governmental regulations.
- Filled pipe systems with water and air to determine location of leaks.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Established and maintained positive working relationships with supervisors, co-workers and customers.
- Expedited job completion times through effective utilization of resources, manpower, and tools at hand.
- Upheld company reputation for quality workmanship by consistently delivering high-quality installations and repairs.
- Measured, threaded, and cut materials to correct angles.
- Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
Education
High School Diploma -
Pinellas Park High School
Largo, FL05.2021
Skills
- Assertiveness
- Customer Service
- Teamwork and Collaboration
- Office equipment proficiency
- Sales and Upselling
- Complex Problem-Solving
- Strategic sales knowledge
- Calm Under Pressure
- POS systems expert
- Work Prioritization
- Understanding Customer Needs
- Product Knowledge
Timeline
Customer Service Associate
Wawa
06.2023 - Current
Pool Technician
Pinch A Penny
03.2023 - 05.2023
Sub Contractor
Elite Building Concepts
08.2022 - 03.2023
Assistant Manager, Customer Service
Sonic
01.2022 - 08.2022
Plumbing Technician
Formula 1
06.2021 - 12.2021
High School Diploma -
Pinellas Park High School
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