Nevaeh Bishop
Davenport
Summary
Dynamic customer service professional with proven expertise at Keyfood Marketplace, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction and loyalty through effective communication and product knowledge. Adept at utilizing CRM software to streamline processes and boost sales revenue by identifying customer needs.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Keyfood Marketplace
01.2024 - Current
- Provided exceptional support in resolving customer inquiries and complaints effectively.
- Maintained accurate records of customer interactions and transactions using CRM software.
- Adapted quickly to new policies and procedures, ensuring compliance with company standards.
- Collaborated with team members to streamline processes and enhance service delivery efficiency.
- Assisted in training new staff on customer service protocols and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Sales Representative
Famous Footwear
06.2023 - 07.2024
- Adapted quickly to new product information to provide informed recommendations.
- Supported sales initiatives by promoting current promotions and offers to customers.
- Maintained organized records of customer interactions for future reference and follow-up.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Customer Service Sales Representative
Old Navy
12.2022 - 04.2023
- Assisted customers with product inquiries and service issues to enhance satisfaction.
- Learned and utilized customer relationship management (CRM) software for tracking interactions.
- Processed customer orders efficiently while ensuring accuracy in details.
- Collaborated with team members to resolve customer complaints effectively.
Education
GED -
South Highschool
Clinton Township, MISkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Product knowledge
- Product sales
- Service upselling
Timeline
Customer Service Representative
Keyfood Marketplace
01.2024 - Current
Customer Service Sales Representative
Famous Footwear
06.2023 - 07.2024
Customer Service Sales Representative
Old Navy
12.2022 - 04.2023
GED -
South Highschool
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