Nevaeh Brazil
Charlotte,NC
Summary
A detail-oriented professional specializing in customer service and administration recognized for a strong work ethic and reliability. Proven ability to adapt to diverse roles while maintaining efficient operations and delivering exceptional customer satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Crunch Fitness
Charlotte, NC
03.2024 - 10.2024
- Supervising delinquent accounts and communicating regarding payments
- Compiling daily production reports, including employee performance and member sales numbers
- Managing marketing on multiple platforms
- Scheduling training sessions and other services provided by the gym
- Providing leadership and guidance to team members, ensuring tasks are completed on time and to a high standard
- Training new staff in relevant processes and procedures
- Resolving escalated customer complaints or queries promptly and efficiently
Assistant Manager
Auto Glass Now
Charlotte, North Carolina
04.2023 - 11.2023
- Provided quotes for services over the phone, in-shop, and through email.
- Dispatched technicians and provided timely updates to customers upon request.
- Processed payments for in-shop and mobile jobs while resolving discrepancies.
- Coordinated with other departments to ensure a smooth flow of operations with onsite team members, customers, and vendors.
- Ensured compliance with safety regulations and company policies.
Administrative Assistant
Community Provider Coalition
Charlotte, North Carolina
01.2021 - 02.2023
- Conducted audits of policies.
- Managed and maintained email communications between the company and clients/prospects.
- Ensured confidentiality while handling sensitive documents to meet HIPAA standards and requirements.
- Successfully completed projects as assigned by management and/or requested by employees.
- Developed and organized event planning details using Microsoft Word to submit quotes.
Education
Associate - Science
Gaston College
12-2025
High School Diploma -
AL Brown High School
01.2021
Skills
- Product and service knowledge
- Task Delegation
- Operations Management
- Marketing knowledge
- Project management abilities
- Employee engagement
- Orientating and training
- Customer rapport
- Policy administration
- Sales Strategies
- Retail Operations
- Google Drive
- Customer Relationship Management (CRM)
- Negotiation
Timeline
Front Desk Associate
Crunch Fitness
03.2024 - 10.2024
Assistant Manager
Auto Glass Now
04.2023 - 11.2023
Administrative Assistant
Community Provider Coalition
01.2021 - 02.2023
Associate - Science
Gaston College
High School Diploma -
AL Brown High School
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