Nevaeh Breton
Phoenix,Arizona
Summary
- Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills.
- Provide leadership and vision which drives teams to meet goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Supervisor
Herd Stop GCU
09.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
- Resolved customer satisfaction issues with food service to maintain establishment loyalty.
Quality Control Crew
Mister Car Wash
07.2022 - 07.2023
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Golf Services Associate
TopGolf
02.2022 - 07.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Processed cash, credit and debit transactions accurately, limiting discrepancies.
Hostess
Native Grill & Wings
07.2021 - 01.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Used cash registers and credit card machines to cash out customers.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ 09.2023 - Current
High School Diploma -
Marana High School
Marana, AZ05.2023
Skills
- Customer-Oriented
- New Hire Training
- Creative Problem-Solving
- Cash Handling
- Customer Focus
- Positive Attitude
Languages
American Sign Language
Limited Working
Timeline
Supervisor
Herd Stop GCU
09.2023 - Current
Bachelor of Science - Business Management
Grand Canyon University
09.2023 - Current
Quality Control Crew
Mister Car Wash
07.2022 - 07.2023
Golf Services Associate
TopGolf
02.2022 - 07.2022
Hostess
Native Grill & Wings
07.2021 - 01.2022
High School Diploma -
Marana High School
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