Nevaeh Brown
Killeen
Summary
Dynamic sales professional with a proven track record at Rock and Roll, excelling in customer service and relationship building. Recognized for boosting customer satisfaction and sales through effective problem-solving and cash handling. Adept at fostering teamwork and maintaining a positive environment, consistently exceeding sales goals while ensuring operational efficiency.
Overview
3
3
years of professional experience
Work History
Sales Associate
Rock and Roll Ice Cream Parlor
03.2025 - Current
- Assisted customers in selecting ice cream flavors and toppings based on preferences
- Operated point-of-sale system efficiently to process transactions
- Maintained cleanliness and organization of service areas and equipment
- Collaborated with team members to ensure timely service during peak hours
- Handled customer inquiries and resolved issues to enhance satisfaction
- Greeted customers warmly, fostering a welcoming atmosphere in the parlor
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Assistant Manager
Freezing Milk
06.2023 - 09.2024
- Assisted in coordinating daily operations to ensure efficient workflow and product quality.
- Supported inventory management by monitoring stock levels and assisting with replenishment processes.
- Contributed to team training efforts, enhancing staff understanding of operational procedures and safety protocols.
- Implemented process improvements that streamlined communication between departments and reduced delays.
- Mentored junior staff on operational best practices, fostering a culture of continuous improvement within the team.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained compliance with health and safety regulations through regular inspections and staff reminders.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
Shoemaker
Killeen, TX05.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Conflict resolution
- Store opening and closing
- Sales expertise
- Complex Problem-solving
- Meeting deadlines
- Professional demeanor
- Adapt to diverse groups
- Dining area maintenance
- Friendly and outgoing
- Customer engagement
- Task prioritization
- Positive and professional
- Exceeds sales goals
Timeline
Sales Associate
Rock and Roll Ice Cream Parlor
03.2025 - Current
Assistant Manager
Freezing Milk
06.2023 - 09.2024
High School Diploma -
Shoemaker