Nevaeh Burford
Forest,VA
Summary
Dynamic customer service professional with extensive experience at Home Depot, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through effective communication and active listening. Skilled in payment processing and team development, consistently fostering loyalty and positive shopping experiences.
Overview
2024
2024
years of professional experience
Work History
Customer Service Representative
Home Depot
- Assisted customers with product inquiries and order placements, ensuring positive shopping experiences.
- Resolved customer complaints by providing effective solutions and maintaining high satisfaction levels.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Collaborated with team members to maintain organized merchandise displays, improving store aesthetics.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customer Service Cashier
Walmart
11.2020 - 02.2024
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Learned product knowledge to effectively promote sales and provide information.
- Collaborated with team members to ensure efficient service during peak hours.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
Education
Hertiage High School
Lynchburg, VA2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Call center operations
- Scheduling
- Call management
- Product knowledge
- Paperwork processing
- Order processing
- Team development
- Data collection
- Microsoft PowerPoint
- Staff training
- Technical support
Timeline
Customer Service Cashier
Walmart
11.2020 - 02.2024
Customer Service Representative
Home Depot
Hertiage High School
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