Nevaeh Coleman
Wheeling,IL
Summary
Meticulous and dedicated professional who has the ability to work well with others seeks employment as a Medical Assistant/Data Entry Specialist in a medical office/clinic setting to utilize knowledge and experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Wellness Advisor
Zen Leaf Dispensary
05.2023 - Current
- Improved client wellness by conducting comprehensive health assessments and creating personalized plans.
- Enhanced client satisfaction by providing empathetic support and guidance throughout their wellness journey.
- Streamlined appointment scheduling processes for better time management and client convenience.
- Optimized facility cleanliness, ensuring a safe and welcoming environment for clients.
- Educated clients on the importance of proper nutrition and exercise, resulting in healthier lifestyle choices.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Cheap Tobacco
01.2022 - Current
- Handled cash transactions
- Helped customers find items, answer questions and offered advice
- Managed over 100 customers per day
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Trained new employees in cash register operation, stock procedures and customer service
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant record keeping
- Vacuumed, sanitized and stocked store before end of every shift
Assistant Front Desk Receptionist
Howard Family Health Center
01.2020 - 01.2021
- Greeted and checked in patients for appointments
- Ensured patients information was accurate
- Processed merchandise refunds and exchanges
- Organized patients records
- Scheduled callbacks
- Answered incoming phone calls and transferred calls as required
- Scheduled patients appointments and gave them to higher authority for review
- Maintained a neat and clean working space
- Kept front desk and other stations stocked
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
Cashier
Walgreens
01.2018 - 01.2019
- Handled cash transactions
- Completed customer service by greeting and assisting all incoming customers
- Answered and directed incoming phone calls
- Ensured work station was kept orderly and presentable
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Tallied cash drawer at beginning and end of each work shift
Education
Certificate - Medical Assisting
Mildun Training Center
Wheeling, ILHigh School Diploma -
Niles North High School
Skokie, IL05-2019
Skills
- Ul>
- Data Entry
- P>CPR Certified
- P>OSHA & HIPAA Training
- P>Injections
- P>Phlebotomy
- P>Urinalysis
- P>EKG
- P>Sterile Tray Set-Up
- P>Vitals/Patient Prep
- P>Exam Room Prep
- P>Charting/Filing
- P>Medical Terminology
- P>PDR Familiarity
- P>Phone Management
- P>ICD 10/CPT Coding
- P>PT
- Client Education
- Mental Health Support
- Health Education
Certification
- CPR Certified
- OSHA & HIPAA Training
- Injections
- Phlebotomy
- Urinalysis
- EKG
- Autoclaving
- Sterile Tray Set-Up
- Vitals/Patient Prep
- Exam Room Prep
- Charting/Filing
- Medical Terminology
- PDR Familiarity
- Phone Management
- ICD 10/CPT Coding
- PT
Additional Information
PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST
Timeline
Wellness Advisor
Zen Leaf Dispensary
05.2023 - Current
Cashier
Cheap Tobacco
01.2022 - Current
Assistant Front Desk Receptionist
Howard Family Health Center
01.2020 - 01.2021
Cashier
Walgreens
01.2018 - 01.2019
Certificate - Medical Assisting
Mildun Training Center
High School Diploma -
Niles North High School
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