Nevaeh Cooper
Fort Lauderdale,FL
Summary
Hardworking and knowledgeable professional, versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
3
3
years of professional experience
Work History
Call Center Agent
Telerperformance
Fort Lauderdale, FL
05.2023 - 07.2024
- Greeted customers in a professional and courteous manner.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Provided accurate information on products and services to customers.
- Identified customer needs by asking probing questions and actively listening to responses.
- Managed customer accounts, including updating account information as needed.
- Maintained and updated filing, inventory, mailing, and database systems.
Front Desk Assistant
Broward County School Board
Fort Lauderdale, FL
07.2022 - 08.2022
- For the summer I Greeted customers upon arrival and provided appropriate information student information
- Maintained accurate records of guest accounts using computerized systems.
- Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
- Assisted with administrative tasks such as filing paperwork, preparing reports.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Team Member
Boys and Girls Club
Fort Lauderdale, FL
06.2021 - 08.2021
- For the summer I Facilitated communication between school personnel, parents and guardians, therapists, psychiatrists, and other professionals involved in the student's care.
- Supported other team members by preparing materials, setting up equipment, and organizing supplies.
- Coordinated daily tasks with other team members for the children
- Greeted parents at school events to provide information about curriculum and activities.
- Created visual aids such as bulletin boards or displays to enhance the learning environment.
Education
Associate of Science -
Broward College
Fort Lauderdale, FL05-2026
High School Diploma -
South Plantation High School
Plantation, FL06-2023
Skills
- Call Center Operations
- Customer Education
- Call quality
- Appointment Setting
- Child Care
- Verbal Communication
- Materials Preparation
- Data Entry
Timeline
Call Center Agent
Telerperformance
05.2023 - 07.2024
Front Desk Assistant
Broward County School Board
07.2022 - 08.2022
Team Member
Boys and Girls Club
06.2021 - 08.2021
Associate of Science -
Broward College
High School Diploma -
South Plantation High School