Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nevaeh Davis

Kathleen,GA

Summary

Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Seeking opportunities to expand skills while facilitating growth. Prominent in meeting company/office needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Able to tackle challenges with positivity and drive to overcome. Work great alone or with others and consistently exceeds expectations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Student Service Coach

Strayer University
Macon, GA
05.2024 - Current
  • Assisted students with problem solving, goal setting, and decision making.
  • Monitored student progress towards goals and objectives.
  • Promoted open communication between staff members through regular meetings or email correspondences to ensure quality services were provided to students.
  • Coordinated outreach efforts to connect students with additional resources or services.
  • Attended professional development trainings or workshops related to best practices in service delivery models.
  • Maintained high-level communication with direct supervisors to support rapid issue resolution.
  • Scheduled classes based on the availability of classrooms.
  • Collaborated with university personnel to resolve billing disputes or discrepancies in student accounts.
  • Provided guidance to students on the cost of attending college and various types of financial aid available.
  • Advised students on budgeting strategies; created customized repayment plans as needed.

Customer Service Associate

Lowes Home Improvment
Columbus , Ga
09.2020 - 03.2024
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers regarding needs and addressed concerns.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.

Apartment Leasing Agent

Tarantino Properties
Columbus, Ga
05.2023 - 01.2024
  • Greeted prospective tenants, answered questions and provided tours of available units.
  • Processed rental applications, verified references and conducted background checks.
  • Negotiated lease terms with tenants and collected security deposits.
  • Maintained accurate records of all rental activity in property management software.
  • Inspected vacated apartments to ensure that they were left in good condition.
  • Assisted current tenants with maintenance requests and other inquiries.
  • Prepared leases, move-in and move-out paperwork and other documents for new tenants.
  • Organized monthly resident events to promote a sense of community among residents.
  • Performed periodic inspections of units to ensure proper upkeep by tenants.
  • Handled rent collection duties including issuing late notices or eviction notices if necessary.
  • Tracked occupancy rates and prepared reports for upper management.
  • Developed marketing strategies to increase demand for vacant units.
  • Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
  • Conducted background checks on applicants.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Detailed application requirements and answered questions from prospective tenants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.

Medical Receptionist Intern

Dr. Desai
Columbus , Ga
05.2022 - 07.2022
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Performed data entry tasks related to billing and collections procedures.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Protected patients by observing strict HIPAA guidelines.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.

Server

Cheddars Stratch Kitchen
Warner Robins, GA
06.2021 - 09.2021
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Implemented sanitary food handling, holding and service protocols.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Refilled drinks and checked with diners to meet specific needs.

Floor Staff Member

Georgia Theater Company
Warner Robins, GA
08.2018 - 01.2020
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.

Education

Bachelor of Science - Biology

Columbus State University
Columbus, GA
12.2023

Master of Science - Health Service Administration

Strayer University
Washington, DC

Skills

  • Customer service
  • Inbound and Outbound Calling, telephone and email etiquette
  • Point of sale systems
  • MS Office proficiency, sales and marketing, and social media marketing
  • Leasing and sales, property tours, rent collection, property maintenance, contract review, and background checks upon application approval
  • Training and mentoring
  • HIPAA Compliance and patient-focused care
  • Appointment Scheduling
  • Experienced in sterilization, patient handling equipment, and clinical documentation
  • Blood Draw, sharps disposal, venipuncture and phlebotomy
  • Efficient in specimen collection and processing
  • Preparing specimens and sample
  • Research Planning, proposals, experimental design/execution, and presentation
  • Data gathering, organization, and analysis
  • Academic Counseling, student development, and student support
  • Problem-Solving, Financial Aid Applications,and team collaboration

Certification

  • Phlebotomy Certification
  • BLS CPR Certification

Timeline

Student Service Coach

Strayer University
05.2024 - Current

Apartment Leasing Agent

Tarantino Properties
05.2023 - 01.2024

Medical Receptionist Intern

Dr. Desai
05.2022 - 07.2022

Server

Cheddars Stratch Kitchen
06.2021 - 09.2021

Customer Service Associate

Lowes Home Improvment
09.2020 - 03.2024

Floor Staff Member

Georgia Theater Company
08.2018 - 01.2020

Bachelor of Science - Biology

Columbus State University

Master of Science - Health Service Administration

Strayer University

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Nevaeh Davis