Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

Nevaeh Davis-Brinson

Charlotte,NC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

MSI
05.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Processed customer orders in line with established policies and procedures.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Monitored and tracked inventory to achieve prompt order fulfillment.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Assisted customers by providing tracking information and resolving shipping or merchandise issues.
  • Recommended merchandise and services that would meet customer needs.

Fulfillment Center Associate

Amazon
12.2020 - 11.2021
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Kept work areas neat, clean and free from debris.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Supervisor

Food Lion
05.2019 - 12.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Collected, arranged, and input information into database system.

Education

Hopewell High School
Huntersville, NC
06.2020

Skills

  • Retail Sales Customer Service
  • Order Fulfillment
  • Customer Relations
  • Microsoft Word
  • Credit Card Payment Processing
  • Call Center Operations
  • Professional Telephone Demeanor
  • Typing Proficiency
  • Money Handling Abilities
  • Order Processing
  • Managing Multiple Tasks
  • Shipping and Receiving Understanding
  • Computer Proficiency
  • Problem-Solving Ability
  • Schedule Mastery
  • Documentation
  • Spreadsheets
  • Coordination
  • Report Creation
  • Account Management

Timeline

Customer Service Representative

MSI
05.2022 - Current

Fulfillment Center Associate

Amazon
12.2020 - 11.2021

Supervisor

Food Lion
05.2019 - 12.2020

Hopewell High School

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Nevaeh Davis-Brinson