Nevaeh Elkins
Charlotte,NC
Summary
Dynamic leader with a proven track record at multiple companies , enhancing customer satisfaction and streamlining inventory control. Expert in fostering team unity and driving productivity through effective problem-solving and customer service management. Achieved significant improvements in store organization and employee engagement, ensuring high-quality service delivery without exceeding a single numerical percentage. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Tagger
Ross Warehouse
Charlotte Nc
- Streamlined tagging processes through effective communication with colleagues and supervisors, resulting in increased productivity.
- Completed special projects as assigned by supervisors, demonstrating flexibility and adaptability in a fast-paced work environment.
- Increased user satisfaction by ensuring relevant tags were applied to all listed products.
- Maintained up-to-date knowledge on industry trends, enabling more accurate product classification across multiple categories.
Assistant Manager
Sunglass Hut
Charlotte, NC
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Package Handler
Amazon
Charlotte, NC
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Hostess
Calle Sol
Charlotte, NC
12.2022 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Assistant Manager
Piercing Pagoda Of Zale
Charlotte, NC
11.2021 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Harris Teeter
Charlotte, NC
02.2022 - 05.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Manager
Seco Brand
Charlotte, NC
11.2021 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Team Leader
Chic-Fil-A
Charlotte, NC
01.2017 - 05.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Associate Of Applied Business -
Central Piedmont Community College
Charlotte, NCSkills
- Problem-Solving
- Customer Service and Engagement
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- Stock management
- POS systems operations
- Employee Scheduling
- Hiring and Training
Timeline
Hostess
Calle Sol
12.2022 - 05.2023
Assistant Manager
Harris Teeter
02.2022 - 05.2022
Assistant Manager
Piercing Pagoda Of Zale
11.2021 - 09.2022
Manager
Seco Brand
11.2021 - 02.2022
Team Leader
Chic-Fil-A
01.2017 - 05.2021
Tagger
Ross Warehouse
Assistant Manager
Sunglass Hut
Package Handler
Amazon
Associate Of Applied Business -
Central Piedmont Community College