Summary
Overview
Work History
Education
Skills
Timeline
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Nevaeh Esquivel

Richmond,TX

Summary

Dynamic Shift Manager with a proven track record at Mas Restaurant Group, excelling in staff training and mentoring. Skilled in maintaining positive and consistent business accuracy, and decision-making. I enhanced team performance and customer satisfaction. Recognized for my energetic approach, I effectively resolved customer complaints and implemented processes that improved operational efficiency.

Overview

3
3
years of professional experience

Work History

Shift Manager

Mas Restaurant Group
03.2024 - Current
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Trained and mentored new employees to maximize team performance.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours, and inventory movements.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.

Cashier, Food Service, Trainer

Freddys LLC
04.2022 - 11.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
  • Mentored staff members and delivered on-the-job coaching to build skills and prepare personnel for various work-related situations.
  • Identified key areas that could use improvement and implemented new processes, which increased efficiency.
  • Identified gaps in staff skills and created or suggested learning experiences to close gaps.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

Acellus Academy
Kansas City, MO
05-2024

Skills

  • Schedule oversight
  • Inventory controls
  • Equipment troubleshooting
  • Decision-making
  • Mentoring and coaching
  • Staff training and onboarding
  • Accurate money handling
  • Energetic and enthusiastic
  • Reporting and documenting
  • Handling customer complaints
  • Verbal and written communication
  • Punctual and reliable
  • Staff motivation
  • Safety compliance
  • Opening and closing procedures

Timeline

Shift Manager

Mas Restaurant Group
03.2024 - Current

Cashier, Food Service, Trainer

Freddys LLC
04.2022 - 11.2023

High School Diploma -

Acellus Academy

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Nevaeh Esquivel