Nevaeh Ford
Ocean Springs,MS
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at North Bay Family Medical. Proven ability to enhance patient satisfaction through effective scheduling and problem-solving. Skilled in data entry and cash handling, consistently maintaining confidentiality and accuracy while fostering a collaborative team environment.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
North Bay Family Medical
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Registration Specialist
Ocean Springs Hospital
11.2020 - 04.2024
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Assisted in developing educational materials related to the registration process for both staff members and patients.
- Organized patient files, ensuring easy access for medical professionals while maintaining strict privacy standards.
- Consistently followed up with patients to ensure they were satisfied with their registration experience and to address any additional concerns or questions.
- Scheduled and registered appointments using Booker scheduling programs.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Maintained a comprehensive understanding of medical terminology, insurance regulations, and hospital policies to effectively assist patients during the registration process.
Delivery Driver
Dominos's Pizza
03.2018 - 12.2018
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Crew Member
Alabama Paint Company
05.2016 - 03.2018
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Baker High School
Mobile, AL03.2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
- Work prioritization
- Complex Problem-solving
- Issue handling
Timeline
Front Desk Receptionist
North Bay Family Medical
04.2024 - Current
Registration Specialist
Ocean Springs Hospital
11.2020 - 04.2024
Delivery Driver
Dominos's Pizza
03.2018 - 12.2018
Crew Member
Alabama Paint Company
05.2016 - 03.2018
Baker High School
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