Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nevaeh Hernandez

Zachary

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Assistant Manager

Rock On Burgers
03.2023 - Current
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Server

Hwy 55 Burgers Shakes & Fries
11.2022 - 03.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Associate Degree in Nursing - Licenced Practical Nursing

Baton Rouge College
Baton Rouge, LA
12.2024

High School Diploma -

Zachary High School
Zachary, LA
05.2023

Skills

  • Product and Service Knowledge
  • Operations Management
  • Employee Scheduling
  • Task Delegation
  • Customer Relations
  • Team Motivation
  • Staff Management
  • Google Drive
  • Staff Supervision
  • Money Handling

Certification

I am CPR certified.

Timeline

Assistant Manager

Rock On Burgers
03.2023 - Current

Server

Hwy 55 Burgers Shakes & Fries
11.2022 - 03.2023

Associate Degree in Nursing - Licenced Practical Nursing

Baton Rouge College

High School Diploma -

Zachary High School
Nevaeh Hernandez