Nevaeh Hill
Palm Coast,FL
Summary
A reliable employee bringing 3 years of experience in overseeing food handling and customer service staff development. Proficient in all restaurant positions with leadership skills that motivate others. Well-versed in assortment of goods. Able to learn and adjust to new concepts quickly. Always willing to improve and climb the latter in any positions required. Calm and calculated in demanding situations.
Overview
3
3
years of professional experience
Work History
Team Trainer
Culver's
Saint Augustine, FL
12.2021 - Current
- Trained team members on various positions within the restaurant.
- Encouraged and provided feedback upon training one-to-one with employees.
- Assisted in different spots within the restaurant whenever needed.
- Delegated work to team members when something in the store needed to be done, as well as assessed their performance afterwards.
- Frequently participated in manager-level position called "Set," requiring me to monitor and manage the front of the store.
- Participated in a back of house position called "Freezer Pull," requiring me to take various refrigerated items from the freezer, label them and put them in their allocated spots.
- Took part of a quick-paced position called "Custard," scooping and topping ice cream orders in good time as well as closing the station down to reset for the morning shift.
- Partook in taking food and ice cream orders at the register (both the front of house and drive thru registers), using suggestive selling and ensuring a pleasant experience every time.
- Engaged in conversation with guests and taking notes of regulars, making them feel at home.
Manager
Moes Southwestern Grill
Palm Coast, FL
09.2021 - 12.2021
- Trained employees on additional job positions to maintain coverage of roles.
- Participated in morning prep, preparing various food items for the day and following days.
- Closed down all positions of the store after checking over employees.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Counted the drawers at the end of the night, managing the safe and all files within the office.
- Assigned work in different areas of the restaurant, coaching on anything that required improvement.
Team Member
Moes Southwestern Grill
Palm Coast, FL
09.2020 - 05.2021
- Participated in front-of-house position called the "Line," requiring me to prepare many different food items to order.
- Partook in taking drive thru orders while also working the second "Line" in the back of the house, while also ringing in the orders and cashing the guests out after making their food.
- Cleaned many different areas of the store, the lobby being a frequent.
Education
High School Diploma -
05-2022
Skills
- Performance Monitoring
- New Employee Training
- Staff Presentations
- Compliance Standards
- POS Systems
- Sales Expertise
- Delegating Work
- Active Listening
- Team Leadership
ACCOMPLISHMENTS
- Participated in various Culver's commercials.
- Recorded radio advertisements for Culver's.
References
References available upon request.
Timeline
Team Trainer - Culver's
12.2021 - Current
Manager - Moes Southwestern Grill
09.2021 - 12.2021
Team Member - Moes Southwestern Grill
09.2020 - 05.2021
Flagler Palm Coast High School - High School Diploma,
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