Summary
Overview
Work History
Education
Skills
Timeline
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Nevaeh Holland

Poughkeepsie,NY

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Shift Leader

Smoothie King
03.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Developed and implemented new processes and procedures to streamline operations.
  • Analyzed sales figures and identified areas for improvement.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Created and managed project plans, timelines and budgets.

Retail Associate

Marshalls
11.2022 - 12.2022
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Crew Team Member

Wendys Restaurant
07.2021 - 10.2022
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Became familiar with products to answer questions and make suggestions.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Greeted customers at drive-thru and took food orders.
  • Used proper techniques to prepare food and ingredients.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

Associate of Science - Nursing

Dutchess Community College
Poughkeepsie, NY
06.2025

High School Diploma -

Franklin D Roosevelt Senior High School
Hyde Park, NY
06.2022

Skills

  • Customer Service Management
  • Production Scheduling
  • Production Reporting
  • Operations Support
  • Team Leadership
  • Client Service
  • Drawer Assignments
  • Employee Attendance Monitoring
  • Team Motivation
  • Staff Supervision
  • Daily Workflows
  • Creative Problem-Solving
  • Cash Handling
  • Team Collaboration and Leadership
  • Positive Attitude
  • Staff Development
  • Flexible Schedule
  • Role Modeling

Timeline

Retail Associate

Marshalls
11.2022 - 12.2022

Shift Leader

Smoothie King
03.2022 - Current

Crew Team Member

Wendys Restaurant
07.2021 - 10.2022

Associate of Science - Nursing

Dutchess Community College

High School Diploma -

Franklin D Roosevelt Senior High School

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Nevaeh Holland