Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nevaeh Jozwowski

Grafton,WI

Summary

I am a strongly motivated individual when it comes to fostering a workplace centered around inclusion through a non-judgmental lens. Currently I am an assistant lead at Aurora Medical Center, and have strived to make a positive impact by learning American Sign Language to communicate with my deaf coworker, always offering a non-judgmental ear for any of my coworkers or patient's family members when they express they need one most, and by analyzing shift operations to see where and how to better improve team efficiency. I have an immense passion for mental health that allowed me to also become a published author for a book centered around bringing people together on such a crucial aspect of life, which is our mental health. Due to work and life experience, I am a highly motivated individual who can offer a strong blend of hard and soft skills.

Overview

7
7
years of professional experience

Work History

Environmental Services

Aurora Medical Center
11.2022 - Current
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Documented and reported necessary facility and building repairs observed.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.

Crew Trainer

Freddy's Frozen Custard & Steakburgers
09.2020 - 10.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Customer Service Cashier

Walmart
05.2017 - 08.2020
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Utilized various software applications to process customer orders.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

High School Diploma -

Port Washington High School
Port Washington, WI
06.2019

Skills

  • Team leadership
  • Excellent computer skills
  • Interpersonal communication skills
  • Organizational skills
  • Problem solving
  • Stress Management
  • Emotional intelligence
  • Time management
  • American Sign Language (Conversational)

Additional Information

Currently I am an undergraduate student at the University of Wisconsin-Milwaukee studying psychology. I am looking to make a career shift to pursue my passion in life which is advocating and supporting others in any way possible. When looking to the future, I wish to pursue graduate school for either psychology or social work. I am excited to someday share my passion with the world and continue to make a positive impact every chance I can.

Timeline

Environmental Services

Aurora Medical Center
11.2022 - Current

Crew Trainer

Freddy's Frozen Custard & Steakburgers
09.2020 - 10.2022

Customer Service Cashier

Walmart
05.2017 - 08.2020

High School Diploma -

Port Washington High School
Nevaeh Jozwowski