Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

NEVAEH KAMMERER

Moorpark,CA

Summary

I am a positive leader with great organization, communication, and people skills that are great in all work place environments. I am kind, great in stressful situations, and love working with all types of people around me

Overview

5
5
years of professional experience
1
1
Certification

Work History

Co Store Manager

Windsor Fashions
Thousand Oaks, CA
09.2022 - Current
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Developed and implemented store policies and procedures to ensure customer satisfaction.

SWIM INSTRUCTOR/ LIFEGUARD

SIMI VALLEY AQUATICS
Simi Valley, CA
06.2019 - 09.2022
  • Teaching in groups of 1-3 from ages 2 through 11
  • Teaching baby and me classes in groups of five or less (parent and child)
  • Lifeguarding parties with children between the ages of 5 through 12 (and parents too), in groups of 5 to 25
  • Communication with coworkers
  • Encouraged students to build confidence in and out of water by making swimming fun.
  • Instructed participants in proper stroke techniques to encourage self-reliant swimming.
  • Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
  • Supervised class participants and enforced safety rules and regulations to prevent injury.
  • Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
  • Inspected pool for cleanliness before lessons and reported unsanitary conditions.
  • Observed participants during classes, watching for issues and incorrect techniques.
  • Used training and medical supplies to examine injured people and administer first aid.

RIDE OPERATOR

KNOTTS BERRY FARM
Buena Park, CA
08.2021 - 06.2022
  • Checked seatbelts of riders to maximize safety and manage risk.
  • Pulled down safety bars and secured riders according to specified attraction details.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Operated attraction equipment precisely to concur with operational procedures.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Communicated with manager to discuss ride maintenance or repair issues.
  • Inspected equipment to detect wear and tear and noted parts needing immediate repair.
  • Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
  • Assisted patrons with unloading and loading to remain compliant with safety regulations.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Provided physical assistance to visitors getting onto and off of rides.

ASSISTANT MANAGER/ GUEST EXPERIENCE

LOLLI AND POPS
Thousand Oaks, CA
09.2020 - 01.2021
  • Assisting customers to ensure they have a pleasant experience in the store
  • Scooping candy for customers (due to the pandemic), and giving suggestions to push product
  • Giving instructions to the other employees in the store while the manager is off duty
  • Opening/Closing the store without other employees around
  • Communicating with coworkers and those underneath me
  • Running a register
  • Signing for packages that came to the store frequently
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.

Education

Associate of Arts - English

Cal State Channel Islands
Camarillo, CA
05-2026

Bachelor of Arts - English

Moorpark College
Moorpark, CA
05-2024

High School Diploma -

MOORPARK HIGH SCHOOL
Moorpark
06.2021

Skills

  • Problem-Solving
  • Hiring and Training
  • Work Planning and Prioritization
  • Team Building and Leadership
  • Store Opening and Closing
  • Mentoring and Coaching
  • Retail Operations
  • Sales Tracking
  • Employee Motivation
  • Team Leadership
  • Customer Service Management
  • Verbal and Written Communication
  • Skills Assessment
  • Injury and Accident Prevention
  • File and Record Management
  • Payroll Management
  • POS Systems
  • Employee Scheduling
  • Team Management

Certification

  • First Aid & CPR Trained with Red Cross
  • Leadership Training with Knotts Berry Farm

Affiliations

  • Systems Director of the Field Hockey Federation for Southern California

Timeline

Co Store Manager

Windsor Fashions
09.2022 - Current

RIDE OPERATOR

KNOTTS BERRY FARM
08.2021 - 06.2022

ASSISTANT MANAGER/ GUEST EXPERIENCE

LOLLI AND POPS
09.2020 - 01.2021

SWIM INSTRUCTOR/ LIFEGUARD

SIMI VALLEY AQUATICS
06.2019 - 09.2022

Associate of Arts - English

Cal State Channel Islands

Bachelor of Arts - English

Moorpark College

High School Diploma -

MOORPARK HIGH SCHOOL

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NEVAEH KAMMERER