Summary
Overview
Work History
Education
Skills
Timeline
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Nevaeh Kidder

Altus,OK

Summary

Proven leader with extensive experience at SUBWAY® Restaurants, excelling in staff management and customer relations. Enhanced customer satisfaction and minimized financial discrepancies through effective team training and development. Skilled in money handling and fostering team collaboration, significantly contributing to business growth and operational efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

4
4
years of professional experience

Work History

Assistant Manager

SUBWAY®Restaurants
02.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Key Holder

Shoe Department
01.2023 - 09.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.

Education

No Degree - Aesthetician

Elite Academy of Beauty Arts
Lawton, OK
04.2024

High School Diploma -

Altus High School
Altus, OK
05.2023

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Management
  • Recruiting and interviewing
  • Policy Enforcement
  • Orientation and training
  • Sales Reporting
  • Project Management
  • Schedule oversight
  • Customer Service
  • Team Leadership
  • Teamwork and Collaboration
  • Computer Skills
  • Problem Resolution

Timeline

Key Holder

Shoe Department
01.2023 - 09.2023

Assistant Manager

SUBWAY®Restaurants
02.2021 - Current

No Degree - Aesthetician

Elite Academy of Beauty Arts

High School Diploma -

Altus High School

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Nevaeh Kidder