Ambitious, career-focused job seeker, anxious to obtain an entry-level Mental Health Tech position to help launch career while achieving company goals. Over 2 years of experience in the field of behavioral analysis. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication and social skills.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
RBT
ABA Centers Of America
Nashua, NH
01.2024 - Current
Provided 1, 1 intervention for clients with autism spectrum disorder, following the specific guidelines of their individualized behavior plans.
Monitored and documented client progress using data collection systems such as ABC charts, frequency counts, and latency measures.
Provided crisis intervention services when needed.
Restrained violent or suicidal patients using approved verbal or physical techniques.
Influenced patients' behavior with interaction, counseling or instruction.
Collaborated with doctors, psychologists or therapists in working with patient treatments.
Behavior Technician
Prime Lifetime Services
Merrimack, NH
01.2023 - 11.2023
Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
Educated families about ABA principles so they can effectively implement them at home.
Attended workshops and seminars related to Autism Spectrum Disorder and ABA best practices.
Understood autism spectrum disorder, associated behaviors and optimum treatments.
Exercised confidentiality and discretion to maintain HIPAA requirements.
Barista
Dunkin' Donuts
Candia, NH
02.2021 - 06.2023
Greeted customers and took orders for coffee drinks, food items, and other beverages.
Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Operated cash registers to process customer payments.
Provided excellent customer service by responding to inquiries quickly and professionally.
Followed safety procedures while operating machinery such as grinders and espresso machines.
Created promotional displays for advertising special events or promotions at the cafe.
Kept up-to-date records of sales transactions using point-of-sale systems.
Assisted with catering orders for corporate clients or private parties upon request.
Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Lead Switchboard Operator
Access Sports Medicine & Orthopaedics
Exeter, NH
04.2022 - 01.2023
Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
Provided customer service support by responding to inquiries, complaints and requests for information.
Greeted visitors in a professional manner when they arrived at the switchboard station.
Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
Utilized multiple computer applications such as Microsoft Office Suite to maintain records of all incoming and outgoing calls.
Handled confidential information with discretion and professionalism.
Responded efficiently to email inquiries regarding company policies and services provided.
Provided assistance in setting up conference room equipment prior to meetings.