Motivated and dedicated customer service professional seeking new challenges and opportunities to enhance expertise in the field. Aiming for a position that utilizes existing skills while providing growth and advancement prospects. Committed to acquiring additional knowledge and experience for continued professional development.
Hi, I’m
Nevaeh Manigault
Bronx,NY
Summary
Overview
5
years of professional experience
Work History
Allied Universal Security Services
Security Officer
10.2023 - 04.2024
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Montefiore Medical center
Clerical
09.2022 - 04.2024
Job overview
- Helping colleagues enter patient data into databases
- Completing receptionist duties, such as sending emails, answering phone calls, ordering supplies, scheduling appointments
- Managing discharge documents, patient health history forms, admission and discharge documents, and other paperwork.
NewYork-Presbyterian
Patient Care Unit
01.2020 - 04.2024
Job overview
- Assisting the Nursing staff in fulfilling their roles and duties
- Answering telephones, filing, data entry or light typing, labeling, running errands
- Letting patients and their families know that someone is concerned about their emotional and physical needs, and is there to assist in finding solutions to their concerns.
Montefiore Medical Center Moses Division
Housekeeper
05.2024 - Current
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
FreshDirect
Call Center Customer Service Representative
12.2022 - 06.2023
Job overview
- Answer calls in a high-volume call center, answer questions about delivery status and or services
- Handle 'at risk' customers with a high level of sensitivity and compassion
- Apply effective customer care techniques to manage each situation or escalated contact to a favorable outcome for both the customer and the company
- Communicate (verbally and written) in a professional and effective manner with internal and external partners, management teams, drivers, and other departments including those at cross dock locations.
H&M
Sales Advisor
06.2022 - 09.2022
Job overview
- Ring on the register, report and handle all required transactions, issue receipts, and fold and place merchandise in the appropriate bag
- Actively process, stock, and replenish garments on the sales floor and stockroom
- Actively greet and engage with our customers in the service areas and on the sales floor to provide the best customer experience.
ALDI Grocery Store
Cashier
12.2021 - 03.2022
Job overview
- Checking customers out at the cash register upon completing their shopping
- Providing outstanding customer service by greeting customers with a smile, inquiring about their day, and thanking them for shopping at ALDI
- Keeping accurate records for all money received during each shift.
WalgreensManhattan, New York
Shift Leader
08.2021 - 12.2021
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
TargetThe Bronx, New York
Guest Advocate
04.2021 - 08.2021
Job overview
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Providing urban learners with success in education High SchoolBronx, NY
GED3
University Overview
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Customer service-focused
- Excellent oral and written communication
- Customer-Oriented
- Guest Relations
- Problem-solving abilities
- Call center experience
Timeline
Housekeeper
Montefiore Medical Center Moses Division
05.2024 - Current
Security Officer
Allied Universal Security Services
10.2023 - 04.2024
Call Center Customer Service Representative
FreshDirect
12.2022 - 06.2023
Clerical
Montefiore Medical center
09.2022 - 04.2024
Sales Advisor
H&M
06.2022 - 09.2022
Cashier
ALDI Grocery Store
12.2021 - 03.2022
Shift Leader
Walgreens
08.2021 - 12.2021
Guest Advocate
Target
04.2021 - 08.2021
Patient Care Unit
NewYork-Presbyterian
01.2020 - 04.2024
Providing urban learners with success in education High School
GED3
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