Nevaeh Martin
La Crosse,WI
Summary
Dynamic and supportive professional with a proven track record at Blackberry Hill Inc., adept in time management and activity planning. Excelled in enhancing community spirit through organizing events and resolving resident issues, achieving high satisfaction ratings. Skilled in emergency response and customer service, consistently ensuring safety and comfort in high-stress environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Resident Assistant
Blackberry Hill Inc.
09.2023 - Current
- Served as an approachable resource for residents seeking advice or assistance with personal issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
Resident Assistant
Our Town Tomah
10.2022 - 07.2023
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
Online Personal Shopper
Walmart
11.2021 - 09.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
Lifeguard
Three Bears Lodge Water & Themepark
09.2020 - 06.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
Education
No Degree - Nursing
Western Technical College
La Crosse, WI05.2027
High School Diploma -
Tomah High School
Tomah, WI05.2023
Skills
- Time Management
- Team Player
- Supportive
- Activity Planning
Certification
- First Aid, CPR and AED Instructor Certification - American Red Cross.
- Crisis Prevention Institute (CPI) Certification - Crisis Prevention Institute.
- Wisconsin's Driver's License
- CDCP Certified
Timeline
Resident Assistant
Blackberry Hill Inc.
09.2023 - Current
Resident Assistant
Our Town Tomah
10.2022 - 07.2023
Online Personal Shopper
Walmart
11.2021 - 09.2022
Lifeguard
Three Bears Lodge Water & Themepark
09.2020 - 06.2021
No Degree - Nursing
Western Technical College
High School Diploma -
Tomah High School
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