Summary
Overview
Work History
Education
Skills
Timeline
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Nevaeh McCleary

Chesapeake City,MD

Summary

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets while also being developed in the skills of fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Overview

2
2
years of professional experience

Work History

Sales Associate

Pop Mart
05.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Summer Camp Counselor

YMCA of Middletown, DE
06.2025 - 08.2025
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
  • Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.

Student Aide

Cecil County Public Schools
09.2024 - 07.2025
  • Served as a positive role model for students through consistent demonstration of respect, kindness, and responsibility.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported classroom management by maintaining a clean and orderly learning environment.

Customer Service Representative

Grocery Outlet Bargain Market
08.2023 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bohemia Manor
Chesapeake City, MD

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills
  • Multi-tasking strength
  • Goal oriented
  • Excellent people skills

Timeline

Summer Camp Counselor

YMCA of Middletown, DE
06.2025 - 08.2025

Sales Associate

Pop Mart
05.2025 - Current

Student Aide

Cecil County Public Schools
09.2024 - 07.2025

Customer Service Representative

Grocery Outlet Bargain Market
08.2023 - 09.2024

Bohemia Manor
Nevaeh McCleary