NEVAEH MCKISSICK
Wichita
Summary
Dedicated and highly motivated professional with a proven track record of exceeding expectations and driving organizational success. Known for exceptional adaptability, outstanding interpersonal skills, and a strong work ethic, consistently excels as both a team player and an independent contributor. Demonstrates the ability to swiftly master new skills while maintaining composure under pressure, effectively navigating challenges to enhance overall performance. Committed to fostering a growth mindset and adopting a servant-leader approach, with a history of generating over $2.5 million in annual sales. Ready to leverage expertise to contribute to the growth and success of the organization.
Overview
6
6
years of professional experience
Work History
Accountant's Assistant with Technical Support
Wolters Kluwer
Wichita, KS
10.2022 - 01.2026
• Supported accountants using tax software systems, ensuring accurate data flow across financial documents.
• Explained financial data sources and tax form requirements to professionals and clients.
• Reviewed financial data to identify discrepancies and ensure regulatory compliance.
Strategic Travel Agent Relation Agent Assists Resolutions Account Specialist
Celebrity Cruises / Azamara Cruises
Wichita, KS
12.2021 - 10.2023
• Generated revenue by converting travel inquiries into high-value cruise bookings using consultative selling.
• Built long-term relationships with travel agents and clients to drive retention, repeat business, and referrals.
• Upsold premium packages, upgrades, hotels, flights, shore excursions, and add-ons to increase booking value and onboard spend.
• Handled objections and resolved customer concerns to secure sales and prevent cancellations.
• Analyzed customer trends and feedback to improve conversion and sales performance.
- Coordinated travel itineraries for clients, ensuring seamless logistics and personalized experiences.
Technical Support Representative
Cox Communications
Wichita, KS
12.2020 - 12.2021
• Provided customer support for FSA, HSA, DCFSA, and commuter benefit claims.
• Educated claimants and providers on IRS regulations and benefit eligibility.
• Resolved inquiries efficiently to improve customer satisfaction and trust.
Customer Service Representative Insurance
Faneuil
Wichita, KS
08.2019 - 12.2020
- Addressed inquiries promptly, resolved issues, and provided follow-up support to enhance client satisfaction.
- Utilized effective questioning techniques to understand client needs and offered tailored solutions to resolve their concerns.
- Provided comprehensive assistance to claimants, providers, and clients regarding FSA, HSA, DCFSA, and Commuter benefits claims, while also educating them on IRS policies governing these plans.
Education
No Degree - Creative Writing
Cowley Community College
01-2026
High School Diploma -
Lakin High School
01.2019
Skills
- Administrative Tasks & Data Entry
- Relationship Building
- Verbal and Written Communication
- Critical Thinking
- Sales & Upselling
- Microsoft Office Proficiency
- Reliability & Trustworthiness
- Positive Attitude
- Calm & Professional Under Pressure
- Conflict Resolution
- Creative Problem Solving
- Leadership Skills
- Adaptability & Versatility
- Time Management
- Data Analysis
- Research Proficiency
- Collaboration Skills
- Technical Proficiency
- Sales Techniques
- Accounting Knowledge
- Innovation & Creativity
- Results-Driven
- Empathy
- Attention to detail
- Goal oriented
- Verbal and written communication
- Invoicing and collections
- Teamwork
- Organization skills
- Customer service
- Problem-solving
- Time management
- Multitasking
- Critical thinking
- Active listening
- Proactive and Self-motivated
Timeline
Accountant's Assistant with Technical Support
Wolters Kluwer
10.2022 - 01.2026
Strategic Travel Agent Relation Agent Assists Resolutions Account Specialist
Celebrity Cruises / Azamara Cruises
12.2021 - 10.2023
Technical Support Representative
Cox Communications
12.2020 - 12.2021
Customer Service Representative Insurance
Faneuil
08.2019 - 12.2020
No Degree - Creative Writing
Cowley Community College
High School Diploma -
Lakin High School