Nevaeh Moravetz
Arvada,CO
Summary
Proven leader in hospitality and customer service, adept at enhancing guest experiences and streamlining operations at Aqua-Tots Swim Schools Arvada. Skilled in front desk management and staff training, with a love for creating/maintains positive relationships and implementing efficient billing systems when enrolling new clients. Demonstrates exceptional communication and problem-solving abilities, significantly improving guest satisfaction and team performance.
Overview
4
4
years of professional experience
Work History
Front Desk Lead
Aqua-Tots Swim Schools Arvada
07.2023 - Current
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
- Ensured core values system was always followed
- Made sure each situation between clients resulted in a win/win outcome
- Fostered a positive work environment by recognizing exemplary performance among front desk team members and addressing any issues promptly.
- Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.
- Always looking for new ways to better serve our families
- Always making sure everyone is answered through text, email, voicemail, ect
- Always be honest and do what you say you're going to do
- Making sure the front desk team is always positive and smiling since we are the first face people see when they walk through the door
- Scheduled classes
- Maintained accurate records of all transactions and facilitated prompt billing resolution when needed, ensuring financial accuracy and guest satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took enrollments over phone, in person, and via computer for guests and provided confirmation information.
- Assisted the coaches in the water to ensure we are all working as a team and no one is separated
-
Team Member
Chick-fil-A
02.2023 - 06.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Team Member
Urban Air Trampoline and Adventure Park
10.2022 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Completed safety training
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Team Member
Culvers
06.2021 - 10.2022
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked quickly while balancing lots of tasks
- Learned all positions with in the restaurant to better support my team where they needed it
- Opened custard machines
- Bolstered company reputation through outstanding service delivery that consistently exceeded expectations of both customers and coworkers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Handled money with cash draw while on register
Phone Banker
APIA Vote Colorado
10.2020 - 11.2020
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Called and reminded people to vote in the upcoming election
Education
High School Diploma -
Pikes Peak Online School
Westminster, CO05.2024
Skills
- Exceptional communication
- Guest Relations
- Initiative-taking
- Billing management
- Staff Scheduling
- Customer Service
- Problem-solving skills
- Time Management
- Listening Skills
- Hospitality services
- Credit and cash payments
- Cash Handling
- Guest Services
- Training and mentoring
- Safety and security procedures
- Front Desk Management
- Guest accommodations
- Team Oversight
- Inventory Oversight
- Payment oversight
Timeline
Front Desk Lead
Aqua-Tots Swim Schools Arvada
07.2023 - Current
Team Member
Chick-fil-A
02.2023 - 06.2023
Team Member
Urban Air Trampoline and Adventure Park
10.2022 - 02.2023
Team Member
Culvers
06.2021 - 10.2022
Phone Banker
APIA Vote Colorado
10.2020 - 11.2020
High School Diploma -
Pikes Peak Online School
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