Nevaeh Moreno
Sacramento,CA
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
2
2
years of professional experience
Work History
Receptionist
Diez Tax Service
Sacramento, CA
01.2022 - Current
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Processed payments and updated accounts to reflect balance changes.
- Updated and recorded customer or client information to maintain accounts.
- Greeted and directed visitors to appropriate personnel and answered average of 25 calls and emails daily.
- Pulled files for staff, management and third-party requests.
- Retrieved requested files and delivered to appropriate personnel.
- Classified information into chronological, alphabetical or numerical order.
Mechanical and Technical Occupational Trainee MTOT
State of California Department of Corrections
Rancho Cordova, CA
07.2023 - 12.2023
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Organized outgoing mail into designated bins according to postal regulations.
- Ensured that all parcels were packed properly before shipping out of facility.
- Maintained accurate records of all incoming and outgoing mail items.
- Scanned documents and images into computer systems accurately and efficiently.
- Created digital records of paper documents using specialized scanning software.
- Organized and stored scanned documents in designated electronic folders.
- Processed large volumes of incoming documents in a timely manner while ensuring accuracy standards were met.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Converted documents for specific personnel or project needs.
- Kept electronic content legal, secure and accessible for relevant internal and external parties.
Education
High School Diploma -
Sava: Sacramento Academic And Vocational Academy
Sacramento, CA04.2024
Skills
- Multi-Line Telephone Skills
- Organization and Efficiency
- Office Equipment Operations
- Meticulous and Organized
- Customer Service-Oriented
- Reliable and Punctual
- Greeting and Seating Clients
- Appointment Scheduling
- Positive Attitude and Energetic
- Courteous and Professional
- Data Entry
- Project Support
- Report Preparation
- Problem-solving abilities
- Organizational Skills
- Data logging
- Deadline Management
- File Management
- Image processing
- Document Scanning
- Active Listening
- File documentation
- File conversion
- Adobe Acrobat
- Excel spreadsheets
Timeline
Mechanical and Technical Occupational Trainee MTOT
State of California Department of Corrections
07.2023 - 12.2023
Receptionist
Diez Tax Service
01.2022 - Current
High School Diploma -
Sava: Sacramento Academic And Vocational Academy
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