Accomplished Home Health Aide at Honor Care, adept in organization and active listening, significantly enhanced patient independence and well-being. Excelled in a fast-paced environment, mastering multitasking across diverse roles, including a Hotel Front Desk Clerk at Marriott Hotels, showcasing exceptional problem-solving abilities and fostering high levels of guest satisfaction.
Overview
3
3
years of professional experience
Work History
Home Health Aide
Honor Care
04.2024 - Current
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Improved patient well-being by providing compassionate and attentive personal care.
Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Provided mobility assistance such as walking and regular exercising.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Monitored client health by performing routine pulse, temperature and blood pressure checks.
Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Followed nutritional plans to prepare optimal meals.
Provided transportation and appointments management.
Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
Hotel Front Desk Clerk
Marriott Hotels
09.2021 - 12.2023
Collected room deposits, fees, and payments.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Confirmed relevant guest information and payment methods to prevent fraud.
Handled financial transactions accurately, ensuring proper billing and payment processing.
Managed a high volume of calls, directing guests to appropriate departments and services.
Maintained a clean and organized front desk area, creating a welcoming environment for guests.
Oversaw and organized calendar to schedule reservations and monitor cancellations.
Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
Monitored security cameras to maintain safety and security of guests and hotel.
Managed lost and found items to assist guests with retrieving belongings.
Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
Hostess
Still Worldly Eletic Tapas
01.2023 - 06.2023
Answered customer questions about hours, seating, and menu information.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Answered phone calls to take orders, give information and document reservations.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.