Nevaeh Ramos
Burlingame,CA
Summary
Highly motivated background in retail, skilled in customer service skills, and problem solving. Dedicated to adapting to new challenges and using my knowledge and work to enhance abilities and contribute to growth in a company.
Overview
5
5
years of professional experience
Work History
Store Associate
Safeway
Mountain View, CA
08.2020 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed conflicts with employees to ensure our customers are acquiring the best customer service.
- Answered customer inquiries regarding product features, pricing, and availability.
- Solicited sales from customers by identifying product needs and locating merchandise.
- Answered incoming calls regarding product inquiries or orders.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Effectively managed employee schedules and ensured that they were fulfilling their jobs and duties.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained updated knowledge through continuing education and advanced training.
Education
Bachelor of Arts - Communications
San Francisco State University
San Francisco, CA05-2026
Associate of Arts - Communications
Foothill College
Los Altos, CA07-2024
Skills
- Conflict resolution
- Relationship building
- Patience and empathy demonstration
- Promotion and discount strategies
- Customer service
- Internal communications
- Teamwork and collaboration
Affiliations
- Volunteered in Walden West Outdoor school program for kids.
- Volunteered at Elementary schools to make a positive impact on the students learning and development.
- Actively engaged in leadership development and student government.
- I studied abroad in London, focusing on English and Communications classes.
Languages
English
Full Professional
Spanish
Limited
Accomplishments
- Received Honor Roll reward
- Received Leadership reward
Timeline
Store Associate
Safeway
08.2020 - Current
Bachelor of Arts - Communications
San Francisco State University
Associate of Arts - Communications
Foothill College
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