Summary
Overview
Work History
Education
Skills
Timeline
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Nevaeh Richards

Auburn,AL

Summary

Driven Style Consultant with proven expertise in customer engagement and sales enhancement, honed at Target. Excelled in personalized service, leveraging product knowledge and point-of-sale technology to exceed sales goals. Skilled in inventory accuracy and visual merchandising, ensuring an inspiring shopping environment. Demonstrates exceptional communication and organizational skills, contributing to a significant improvement in customer satisfaction and operational efficiency.

Overview

1
1
year of professional experience

Work History

Style Consultant

Target
08.2023 - Current
  • Create a welcoming experience by authentically greeting all guests
  • Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
  • Gain knowledge from store tools to have a clear understanding of key metrics, sales goals, top and bottom departments, inventory levels, top shortage categories, guest traffic and peak times
  • Ensure product availability by keeping the salesfloor replenished and organized to create a guest ready, easy-to-shop experience that’s welcoming and inspiring for all
  • Create an inviting shopping environment by staying current on trends and brand guides along with executing visual standards and visual merchandising guides,
  • Maintain and use the fitting rooms to welcome, inspire and influence guests and as an opportunity to provide personalized recommendations to complete their look
  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
  • Acknowledge guests as you complete workload with minimal guest disruption, review sales trends to understand how to prioritize daily workload based on business and guest needs
  • Support changes to product assortment and keep the area inspiring to guests all year round by setting transitions on time, remerchandising new product and maintaining a brand space following new sets
  • Be an expert and dedicated owner of assigned areas to ensure sales floor is zoned, in stock and accurately signed for guests
  • Ensure regular and promotional signing is set accurately for defined categories and be knowledgeable of products on promotion
  • Execute revisions, sales plans and planograms for defined categories
  • Conduct weekly price change workload for defined categories
  • Complete Radio Frequency ID (RFID) scans in select areas and system audit functions to ensure inventory accuracy
  • Accurately execute backroom fills, inclusive of replenishment needs and guest requests
  • Own and maintain organization of backroom aisles per standards , inclusive of backstock and locating items for your areas
  • Prioritize guest interaction and engagement while balancing task
  • Solve for guest needs, using available tools like myCheckout or the Target App to consistently offer selections that are not available in store
  • Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target. Remind them that you are here to help in the future.
  • Always demonstrate a culture of ethical conduct, safety and compliance
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.
  • Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
  • All other duties based on business needs

Crew Member

Crumbl Cookies
12.2022 - 07.2023
  • Reading and understand recipes.
  • Measuring and combining ingredients and using mixers, blenders, heat sources, and other equipment to make cookies
  • Decorating and displaying finished product
  • Testing ingredients and finished goods to ensure that each item meets food safety and quality controls
  • Greeting customers, answering questions, making recommendations, accepting orders and payment, and providing exceptional customer service
  • Keeping records relating to deliveries, inventory, and production levels
  • Taking client information and ensuring that deliveries are fulfilled accurately and on time
  • Cleaning and restocking workstation and ensuring that all equipment is sanitized and prepared for the next shift
  • Be available to assist with special events, catering, or marketing activities

Education

Bachelor of Science - Biological Sciences

California State University - Sacramento
Sacramento, CA
05.2027

High School Diploma -

Monterey Trail High School
Elk Grove, CA
05.2023

Skills

  • Engage with customers to understand their needs and demonstrate knowledge of products to build sales and minimize returns
  • Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
  • Support customers who are using devices to shop and compare
  • Assist customers in trying on various watch models, adjusting straps or bands to achieve a comfortable fit
  • Participate in ongoing product knowledge training through both technology and vendor partners
  • Use point of sale technology and applications to assist in selling and fulfilling of customer orders
  • Participate in pre-selling and sales-driving events, including trunk shows
  • Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping and Buy online, Pickup in Stores (BOPS)
  • Ensure proper processing, presentation, organization, storing and replenishment of stock
  • Adhere to asset protection programs and procedures to ensure audit compliance

Timeline

Style Consultant

Target
08.2023 - Current

Crew Member

Crumbl Cookies
12.2022 - 07.2023

Bachelor of Science - Biological Sciences

California State University - Sacramento

High School Diploma -

Monterey Trail High School
Nevaeh Richards