Nevaeh Rivera
Middletown
Summary
Dynamic professional with a strong background in customer service and administrative support. Expertise in coordinating operations and enhancing patient experiences, ready to contribute to team success and client satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Specialist
Middlesex Orthopedic & Spine Associates
06.2025 - Current
- Managed patient scheduling and appointment logistics to streamline front desk operations.
- Assisted with patient check-in processes, ensuring accurate documentation and efficient service.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between medical staff and patients to enhance operational efficiency.
- Maintained organized patient records, ensuring compliance with confidentiality regulations.
- Supported insurance verification processes to facilitate smooth billing procedures for patients.
- Utilized electronic health record systems to update patient information accurately and efficiently.
- Improved customer satisfaction by efficiently handling front desk operations and addressing guest concerns promptly.
Patient Services Coordinator
PTSMC
08.2024 - 04.2025
- Coordinated patient appointments and managed schedules to enhance service delivery.
- Assisted patients with insurance verification and eligibility inquiries, ensuring accurate information dissemination.
- Facilitated communication between healthcare providers and patients to optimize care coordination.
- Monitored patient feedback and concerns, contributing to improved satisfaction levels through proactive responses.
- Implemented training sessions for new staff on patient service protocols and best practices for customer engagement.
Bank Teller
Wells Fargo
12.2023 - 06.2024
- Processed customer transactions accurately and efficiently, ensuring seamless banking operations.
- Assisted customers with account inquiries, providing exceptional service and support.
- Maintained cash drawer balance through meticulous record-keeping and reconciliation.
- Utilized banking software to manage accounts and facilitate transactions effectively.
- Educated customers on bank products and services to enhance financial literacy.
- Conducted routine audits of cash handling procedures to ensure compliance with policies.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Library Associate
Riverview Public Library
07.2022 - 09.2023
- Assisted patrons with locating resources and utilizing library systems effectively.
- Organized and maintained library materials to ensure optimal accessibility for users.
- Conducted routine inventory checks to uphold accurate cataloging of library collections.
- Collaborated with staff to develop engaging programs that enhance community involvement.
- Streamlined book circulation process for improved efficiency and reduced wait times for patrons.
Restaurant Hostess
Cracker Barrel
09.2021 - 07.2022
- Welcomed guests and managed seating arrangements to optimize customer flow.
- Coordinated with servers and kitchen staff to ensure timely service for all patrons.
- Handled customer inquiries and resolved concerns to enhance overall dining experience.
- Maintained cleanliness and organization of the host stand and waiting areas.
- Assisted in training new employees on guest interaction protocols and restaurant policies.
- Collaborated with management to develop strategies for improving guest satisfaction scores.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
High School Diploma -
Riverview Public High School
Riverview, FL05-2021
Skills
- Building relationships
- Hospitality services
- Cash handling
- Training and mentoring
- Administrative skills
- Safety and security procedures
- Office management
- Documentation
- Oral and written communications
- File management
- Conflict management
- Problem-solving skills
- Time management
Timeline
Front Desk Specialist
Middlesex Orthopedic & Spine Associates
06.2025 - Current
Patient Services Coordinator
PTSMC
08.2024 - 04.2025
Bank Teller
Wells Fargo
12.2023 - 06.2024
Library Associate
Riverview Public Library
07.2022 - 09.2023
Restaurant Hostess
Cracker Barrel
09.2021 - 07.2022
High School Diploma -
Riverview Public High School