Compassionate and detail-oriented healthcare professional with over 5 years of experience in phlebotomy, outpatient care, and administrative coordination. Proficient in specimen collection, insurance verification, and EHR/EMR systems, including Epic, Athenahealth, and Konica EXA PAC. Recognized for delivering exceptional patient experiences while maintaining 100% HIPAA compliance and effectively supporting providers in high-volume clinical environments. Bilingual in English and Haitian-Creole, enhancing communication with diverse patient populations.