Nevaeh Rodriguez
Brighton,CO
Summary
Dynamic professional with extensive childcare expertise as a Nanny, adept at fostering emotional and intellectual growth in children. Proven ability to deliver exceptional customer service at WES Latte Shop, enhancing client satisfaction through effective communication and conflict resolution. Reliable team player with strong organizational skills and a commitment to maintaining a safe, nurturing environment.
Overview
3
3
years of professional experience
Work History
Nanny
Self Employed
Brighton, Colorado
01.2023 - Current
- Cared for children by organizing daily activities and educational playtime.
- Prepared nutritious meals and snacks according to dietary needs and preferences.
- Assisted with homework and provided tutoring in various subjects as needed.
- Communicated effectively with parents regarding children's progress and daily activities.
- Managed schedules, including transportation to school, appointments, and extracurriculars.
- Implemented discipline strategies to promote positive behavior and conflict resolution.
- Maintained a safe and clean environment by ensuring proper hygiene practices were followed.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Transported children to school, extracurricular activities, and appointments when needed.
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
- Communicated regularly with families regarding daily events and any concerns that may arise.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Provided a safe environment for the children through supervision and guidance of their activities.
- Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
- Read stories aloud to the children and engaged them in creative play activities.
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Regulated children's schedules to balance rest, learning, and play.
- Interacted positively with children to promote mental and emotional development.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Observed children during snack time to prevent choking.
- Stayed current on all required certifications necessary for working as a Nanny.
- Provided overnight care as needed, ensuring a safe and secure environment.
- Taught life skills, including personal hygiene and organization.
- Maintained confidentiality and privacy of all family matters and information.
- Ensured physical and social well-being of each child.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Tutored children in multiple school subjects to boost educational performance.
Barista
WES Latte Shop
Brighton, Colorado
08.2023 - 05.2025
- Prepared and served high-quality coffee and espresso beverages to customers.
- Maintained cleanliness and organization of the work area and equipment.
- Collaborated with team members to ensure efficient service during peak hours.
- Engaged with customers to provide exceptional service and product recommendations.
- Followed health and safety guidelines to ensure food safety standards were met.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Implemented feedback from customers to improve service quality and menu offerings.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
Sales Associate
Super Star Car Wash
Brighton, Colorado
06.2024 - 08.2024
- Assisted customers with selecting car wash services and products.
- Processed transactions efficiently using point-of-sale systems.
- Educated customers on service options and promotions.
- Collaborated with team members to ensure smooth operations.
- Handled customer inquiries and resolved issues promptly.
- Promoted additional services to enhance customer experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Processed transactions using a point-of-sale system.
- Used technology resources to assist customers in locating and selecting items.
- Developed promotional strategies to increase sales volume.
- Tracked sales performance metrics to identify trends in market place.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Education
High School Diploma -
Brighton High School
Brighton, CO05-2025
Business
Metropolitan State University of Denver
Denver, COSkills
- Customer service
- Team collaboration
- Conflict resolution
- Childcare expertise
- Time management
- Sales techniques
- Ability to learn quickly
- Organizational skills
- Communication skills
- Reliable
- Integrity
Affiliations
- Varsity Cheerleader
- Varsity Poms
- Karate
Languages
Spanish
Limited
Accomplishments
- Lettered 3 years in Varsity Cheer
- Lettered 1 year in Varsity Poms
- CHASSA Academic Award
References
References available upon request.
Timeline
Sales Associate
Super Star Car Wash
06.2024 - 08.2024
Barista
WES Latte Shop
08.2023 - 05.2025
Nanny
Self Employed
01.2023 - Current
High School Diploma -
Brighton High School
Business
Metropolitan State University of Denver
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